I purchased an oven 20SC2 through Homeshop 18 and got the delivery on 4th August. On opening the box of starter kit I found the cake tray was used by someone which had clear traces of left-overs and was having a foul odor of rotten food. Several complaints have been made over phone and on the official website of IFB but of no avail. The guys are simply trying to brush it off, waiting for my anger to die down.

It is really pathetic. How can such a company treat its customers in such a way and still claim to be one of the leading brands in the market?

This is to draw your kind attention towards not only the faulty appliance infect the inferior quality After Sale Services of IFB appliances.
I bought your 17 liter grill Microwave on 21st of June from one of their authored dealer(Electronic place , Jail Road, Delhi). At the time of installation it was found faulty. Since the day I'm trying to follow-up my case. I have wasted almost 100 call till now but nobody bothers to call me up.
None of your representative pick-up the call.
yesterday i made the call on below given number(apart from the customer care), but did not got any satisfactory answer
011-2283200(Service center)
01-30889678 (Okhla office)
9310101149(Sanjeev Sharma).

I bought this applicable by going through the goodwill of IFB appliance.now i don't wish to continue with your services anymore.
Thanks & Regards

Parveen Chamoli
9818148380

Response on Blog posted by Mr GautamJayprakash

One of our customers Mr. GautamJayprakash has raised a concern regarding product quality of Starter kit for his order of IFB Microwave .

The said matter is taken up with the vendor M/s IFB and they have reshipped the starter kit to the customer .

This incidence is just as an exception and not a standard of service quality we strive to achieve for our valued customers.


With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18