Hi,
My customer id is 1718403. My complaint no. is 5028181. I also have an AMC (AMC No. 4534).
The complaint was raised more than a month back regarding the replacement of my microwave oven's (30 SC2) front panel. The service guy Mr. Vijay (9343796106) had come to my residence and taken the faulty front panel. He had promised that the same would be replaced in 3 to 4 days time.
Its been more than 1month with the issue still being unresolved. I don't even get any positive response from the customer care and it has been a very bad experience dealing with the service centre also.
I have raised the complaint to Mr Velu (9844780761) and Abhinaya and Balaji (9379515482) with nothing but undelivered promises. We have also been at the receiving end of impolite attitude from the IFB guy especially Vijay.

I am very unhappy with the whole procedure and want this to be attended and closed out immediately.

Regards,
Arun

Dear Sir,
I have purchased a Micro Wave Oven Convection 22DGBC1 on 26/12/10 from M/S Sargam Electronics Vikaspuri. Your rep came on 28/12/10 for installation/demo, on opening the oven he found body damage and accordingly informed me to make a complaint for replacement. Immediately I have made compliant to Sargam electronics and to your office. It was replaced on 1/1/2011 FN vide invoice no.4336100703 invoice date 30.12.2010 sale order no.2885834, chellan no.2000620821 dated 30/12/2010 and PO No.7042. The oven is in packed condition neither the trader nor your office makes further action to detail rep for installation/demo. I don’t know such big firms how you are watching follow up action of such small legitimate rights of customers. I request you to make necessary imdt arrangement for installation/demo as I have no time to make correspondence/contact in this regard. Hope you will do your service with due sprit.
Thanking you,
Yours faithlfully,
K.Udayakumar,
WZ-29/B,prithivi park
Galli no.12-A, MBS Nagar,
Tilak Nagar Post,
New Delhi-110018
9868650945

HI i had bought IFB microwave oven two years ago. It had been in repair for the past six months. Even though i had complained to the customer care service only the service people are visiting the microwave but not at all repairing it. they are only ****yzing and no further steps have been taken so far.even if i call they are not responding properly. kindly hear to this and do the needful