Hi, I am a customer of IFB.I am using ifb washing machine (digital 6 kg) which is under AMC No.231638.On 9 Nov 2011 it went out of order , comp. no.-7591654 but for 3 days no one turned up. Then i made call to service centre, one technician named Santosh came & examined the machine but didn't repair for 2 days. So i made a call to Ms. Deepika one of the official from ifb.Then it got repaired but the drum of the machine is not changed . When we asked that technician said as you complained to the office now it is not going to change. We told him that we we will approach to consumer court he said casually we want you to go to consumer court. On the same day again it went out of order we complained on helpline but they said as previous complaint is not closed so we are forwarding your complaint on the same comp. no. Then again no one turned up for the whole week.Again on 21 Nov. 2011,i complained about it , comp no.-7674409, 22 Nov 2011 the same technician came examined & went back, it got repaired on 25th Nov after the online compliant to consumer court on 24/11/2011,still drum was not changed.After 4-5 days,A particular noise was started to come from the machine & clothes are not cleaned properly. I registered the complaint on helpline comp no. -7832575 on 12/12/11. Again the whole story is repeating.same person came examined & left it,after 2 days another person came & said after 4 days drum will be changed.but no one turned up till now. Ms. Deepika said it is due to mishandling so i have to pay money for the change of drum when called up & she will send a senior person to re-examine the machine but till date nothing happened.As my machine is under AMC & it does not happened due to mishandling why should i pay money for change of drum.13 days are over after my complaint & I am wasting my money in calling here & there to ifb service centre & officials. More over my 3&1/2 month old daughter is suffering from diaper rashes as hand washed clothes are not drying up easily due to winter & i have to keep her in diaper due to carelessness of ifb personnel. I am really fed up with IFB staff as they will make excuses but won't do their work.
Kindly look into the matter & do the needful as soon as possible.
thanks