Have purchased an IFB 6kg Senorita Washing Machine from direct Chennai IFB in 2006. Machine is on extended warranty. The quality of service by the Franchisee service engineers and the response by the IFB Company itself is very, very poor. I have had problems with this machine right from the time of purchase but in the last 1 year I have had to service this machine atleast once a month. Since January 2010 this machine has been repaired 5 times. The last complaint raised on 5th June is yet to be attended upon.