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Ill behaviour after selling the product

This is a discussion on Ill behaviour after selling the product within the Home Appliances forums, part of the Home & Garden category; Hello, This is to inform you that I have bought a Samsung Air Condition from E Zone, E Mal, Kolkata ...

  1. #1
    Junior Member
    Join Date
    May 2012

    Default Ill behaviour after selling the product


    This is to inform you that I have bought a Samsung Air Condition from E Zone, E Mal, Kolkata on 3rd of May 2012 and the ac was installed in my home the other day, but the installation engineer was in a hurry and didnt explained where to install the compresor for better cooling and installed it saying that the place which I told to install the compresor in my house will be fine which resulted in very low cooling. So on 7th I again gave a call and complained in the Samsung Toll free number. They dispatched their engineer but he told the same engineer will come and again install at a different place from where cooling will be fine and the time decided was 8 o clock in the morning but no one came then when I called again they told they will come at 11 am but again no response do when we again cslled them at 12 pm they told us we will not do the work from your timing do watever you eant to go Delhi mumbai Consumer Cout wherever you want your work will not be done. The Name and Adress of the Service centre is "Astec Services - 26/H/4, Portary Road. Kol - 15."

    I want to take some action against them.Plese guide me rightly.

  2. #2
    Junior Member
    Join Date
    Oct 2011


    Dear Customer,

    Greetings of the day !

    Thank you for becoming a patron of Samsung product.

    We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly.

    Thanking and assuring you for best services always.

    Samsung Team

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