I have a connection with "Cantonment Gas Supply", Kolkata-700028, which is run by a very dishonest person. My consumer number is 06061 T. I have booked for a refill on 03.12.10 and came to know on 24.12.10 that they were giving delivery of 08.12.10's booking. They promised to delivery my refill on 24th December but did not. Now I will not get delivery for next two days as 25th being holiday and 26th being Sunday. This is happening to me and many others as the distributor probably delivers the refills to some restaurants, caterers, or tea- shops.You can easily understand it if you come to my place.

sir
i have booked cooking ags on 25/11/2010 today its 25/12/2010 till date i han not recieved the supply
dealer name: pragati gas service
address near janta bank
city: akola
state maharashtra

sir after repeatedly asking i have not recieved the gas but had have got lame excuses
i request you to look in the matter and oblige
regards

Sir,
Myself Prakash Verma, presently residing at A-68, Om vihar, Uttam Nagar, New Delhi-59.. I am an customer of INDANE GAS, Distributor is Raj Flame, Shop No-11, Shanti Market, Rama Park.. His Code is 107266..
My Distributor always supplies Cylinder with broken Seal.. when i return Cylinder 5 to 6 times then i get 1 proper Cylinder.. its not the story of one day every month i have to repeat the same process of returning 5 to 6 Cylinders... I complained to the manager every time and he says ok return the cylinder and after that next time also i get broken Seal Cylinder... they says Company Supplies broken Seal Cylinder.. I have a doubt that they r using false seal also..

Respected,
sir or mam,
I want to give complain against indane gas shantinagar branch. Iam having a joint family.these people are not giving proper service from last few months.On land line its very difficult to book the gas.Even after we are going to branch office they are not sending gas on date as per booking.we are having permission that after booking with in four days they should deliver the gas.we booked on 29th dec 2010.And today is 6th jan.2011.we are totally depend on this indane gas only.so please try to give us our gas on time.
OUR CUSTOMER NO (22313) BOOKING NO (12414).
Thanking you.

A. K. Dutta for N. Dutta 033-2542-3873
4/1 Raja Rammohan Rd.,.
Nabapally, Barasat, Kol. 700 126 March 27, 2011.

Emailed to
The Consumer Grievance Center (Emailed)
Indane Domestic Gas
2 Gariahat Rd., Kol. 700068

SUB : A leaky Gas Cylinder recently supplied by your Dealer, North End Gas Centre, Prasadpur,
11 Rail Gate, Prasadpur, Barasat, N. 24 Pgs., and the trouble that Centered around!!

REF : Domestic Consumer No. T653. : Our letter dated Feb. 7’11 on the subject item.


Dear IOL,

We are one of your long standing Customers, using your product for over the last 40 years. Unfortunately, our complaint dated Feb. 7’11 on the subject item (Supplying a leaky Gas Cylinder, extremely rude and uncivilized behavior of the deputed Technician and employee, Shri Swapan De**, of your Dealer) remained unanswered till date! In fact, our several complaints in the past also against the very same dealer, that centered around irregular supply, delivery of a Cylinder and collecting money w/o a cash memo or receipt, rude and objectionable behavior, demands, and the like by some of the Dealer’s representatives remained unresolved, and we have never heard from you in those directions in reply! Many of your other customers in the Area also lodged similar complaints against the said Dealer, w/o any response and relief from your end. What is wrong with the world famous IOL? Is a dealer dearer to the IOL than the people, IOL’s consumers?

Could it be possible, dear IOL, that you have no control at all over your Dealer/s! Or, could it be possible that taking advantage of your silence (or, indirect compliance, if I may term it that way) your Dealer, without the slightest respect for law and order, is flouting the Govt. regulations, code and norms! Otherwise,

1) How could you keep yourself so unconcerned on such a sensitive offence like that of supplying a
Leaky Cylinder through your authorized Dealer that could have caused a serious fire hazard, and possible loss to lives?
2) How could your authorized dealer ignore to pick up customers Telephone Call, especially our Emergency Calls, one after another, on February 5, afternoon, that centered around your Leaky Gas Cylinder, supplied by your authorized Dealer?
3) When there is no dearth why we, the regular and bonafied Domestic Customers, do not get our cylinder on time, while the pretty FAST FOOD DEALERS around flourish with their uninterrupted supply and brisk business?
4) During the festive times while the pretty FAST FOOD DEALERS around flourish, we, your regular
Domestic Consumers, have to suffer due to insufficient supply, as usually claimed by your dealer!
We wonder as to how the system and the set-up under our welfare Govt. keep the pretty FAST
FOOD DEALERS so active and carefree while the Domestic Consumers continue to suffer?
5) As demanded in our last letter of Feb. 7’11, are we not entitled to compensation for the loss due to a leaky Gas Cylinder that did not contain full load of Gas? You remained contemptuously silent on this point also! How do you ignore your responsibility in this direction? You collected the full price for the Cylinder without providing the full load of GAS.




6) In our last letter of Feb. 7 we enquired if your Dealer’s Mechanic, Shri Swapan De** was entitled
to a Service Charge for fixing a Leaky Cylinder, supplied by your Dealer, as demanded by him,
and for which he refused to issue any receipt, whatsoever, and finally started howling, grudging and
even threatening us! Strangely enough, you did neither answer to our query nor take any action
against this offensive attitude, nor apologized for the same! If, however, he was entitled to, then
please let us know the prescribed amount, and advise you authorized dealer to kindly collect it
against a valid receipt and oblige.
7) In our last letter of Feb. 7’11 we also requested you to kindly let us know as to how to check the
quantity of Gas in a cylinder Delivered by your Dealer. Like many of your other customers, we
have reasons to believe that many a time we are not supplied with a fully loaded Indane Gas
Cylinder!

Thanking you and expecting to hear from you in reply.

Very truly yours,

A. K. Dutta for N. Dutta.

** In my letter of Feb. 7’11 the last name of the Mechanic was mentioned as Das in place of De. I learnt later on that his name was Shri Swapan De.

Copy along w/ my letter of Feb. 7’11 to :
1) Consumer complaint
2) Jt. Sec., Ministry of P&N Gas, sbanerjee@arpg.nic.in
3) Dy. Sec., -do- -do- , shri_prakash@nic.in




.

My consumer nos. Is 10449 with es bee enterprises of shiek sarai phase 1 , newdelhi 110017 . My name is mukesh gupta. This is the third time continuously i have booked my gas through the indane nos.9911554411 and i have been informed by the call center that my gas has been supplied on 12may2011 whereas no gas has reached my home. On calling the distributor he says he will send it now but it is 7 days and i have not recieved anything. One remains permanently in waiting on the indane customer complaint number 18002333555 . Once i managed to get connect d but they disconnected the call the moment i took the distributor name.
I am fed of this corrupt system.these people are taking our country to dogs.