I bought a Jaipan Kitchen Chimney from the stall in Salt Lake Rath mela, Kolkata on 1st Aug (Receipt no 945 from "Home Shopping Centre, 6 Naskarpara Road, Jadavpur" dated 1st Aug 2010).

I was shown a Marketig brochure of Jaipan containing various models of Chimney specifications. The suction power was specified as 840 cubic meter / hour.

Based on the specification I decided to purchase the chimney and made an advance of Rs 500.

The chimney was delivered on 3rd Aug. When I checked the DFU manual (and the specifications pasted on the side of the unit), I found the "Wind Rate" specified as 10.5 +/- 1 cubic meter / minute. This actually translates to 630 + / - 60 cubic meter / hour (multiply by 60 minutes to convert). The model number of the product delivered to me was TRH-204X (I could not find the word "Sophia" anywhere in the product or product documentation).

Jaipan is making the sale of the chimney by specifying a higher value in the marketing document compared to the actual product. I feel that I have been cheated by Jaipan and delivered a product different from the one specified at the point of makeing the sale.

As such, I have bought good products of Jaipan in the past (toaster and hand mixer) and feel disappointed at the sharp marketing practices being adapted by the company.