Taken the kent purifier from a dealer in calcutta , The after sale service of the dealer is good although the machine is a defective one. whenever they come and repair it , it works only for a week and again it started malfunctioning. I asked them to replace it but they are adamant of not replacing it. Its not even one year we purchased it .. We are helpless and feel cheated to get the KEnt purifier installed as it was a good brand . pls help

Dear sir,
thanks for your feedback. we apologies for the inconvinience. please tell us that your problem has been resolved or not so that a prompt action can be taken.
thanks
customer service team
Kent RO Systems ltd.

Originally Posted by kent_ro

Dear sir,
thanks for your feedback. we apologies for the inconvinience. please tell us that your problem has been resolved or not so that a prompt action can be taken.
thanks
customer service team
Kent RO Systems ltd.

We still are suffering badly.. and would like you to intervene in the matter , Water is the basic neccesity in life and we are facing problems regularly due to malfunctioning of the machine every now and then as there is too much iron content in the water supply...we have also called aquaguard people and they will be quoting for the same...in the meantime if the machine can be replaced or can be repaired to be the new we will not switch to aquaguard...pls take necessary action ..my contact number 9874810473... pls call and solve our grievances ...if we get ill ... it will be because of ur product ... and you have replied after one and half months ... if problem is not nip in the bud then and there what will be the situation of the consumers ? they will felt cheated ... u have a nice brand ... and dont spoil your brand image ... i have other kent purifiers installed in my offices and factories which are working fine...but from now whenever i have to purchase any new water purifier machine i will think twice before buying or recommending anyone to buy kent .,.. so do something immd and dont waste another month for it...

Originally Posted by kent_ro

Dear sir,
thanks for your feedback. we apologies for the inconvinience. please tell us that your problem has been resolved or not so that a prompt action can be taken.
thanks
customer service team
Kent RO Systems ltd.

We have received your feedback by an agent Shilpi from Noida and she had asked us about the details of the kent delaer in Kolkata which are as follows along with my personal details and the purifier model number:

Kent Dealer/Service provider :

ACCAUTO MARKETING PVT LTD
8,BENTINCK STREET,
GROUND FLOOR ,KOLKATA -700001
PHONE:0333255613
VIJAY BHOTIKA-09339865613

OUR CONTACT DETAILS-
NIDHI GOENKA/RUCHIT GOENKA
ADDRESS- 5 B JUDGES COURT ROAD,
ALIPORE HEIGHTS , 7THFLOOR FLAT 7A
ALIPORE
KOLKATA - 700 027
MOBILE NO:09874810473/09830210473

OTHER DETAILS ABOUT PURCHASE INVOOICE DETAILS ARE AS FOLLOWS:

PRODUCT : KENT GUARD+
SERIAL NO: KR101208638
CUSTOMERS NAME:MR PAWAN GOENKA
INVOICE DATE: 25.03.2011 INVOICE NUMBER:AMPL/109/10-11
DATE OF INSTALLATION: 25.03.2011

SEE , EVEN IT IS NOT ONE YEAR TILL NOW, STILL WE ARE FACING PROBLEMS EVERY 2 WEEKS. EVERYTIME THE DEALER COMES FOR REPAIR THEY CHARGE EXTRA FOR A PART AND ASSURES THAT IT WILL WORK FINE . DESPITE OF PAYING SEVERAL TIMES FOR THE EXTRA SPARE PART CHARGES , STILL OUR PURIFIER IS NOT WORKING FINE . WE SUPPOSE THE DEALER IS CHEATING US WITH FALSE CHANGE OF PARTS AND ASSURANCES THAT IT WILL BE FINE BUT IT STILL IS NOT WORKING . IF YOU WILL NOT TAKE ACTION FURTHER WE WILL MOVE UP TO THE HIGHER AUTHORITY AND EVERYONE HAS TO FACE WITH DIRE CONSEQUENCES.

Dear Sir,

We apologies again for the inconvinience. your query with all the information has been forwarded to the relevant department and it will resolve soon.

Thanks
Customer Service Team
kent RO Systems Ltd.