LG Electronics- Plasma-32 TV
Respected Sir,
I have bought LG Plasma TV set on 20th August, 2009. I tried to check all components and operations in first week of July, 2010 before getting over the warranty by the company and I found that originally faulty set of TV is installed in my house.
I lodged a complaint with LG India Ltd. on phone and their technician visited my house. He requested for warranty card which was los by me unfortunately in the process of shifting my residence and the same I conveyed him but he was unable to repair my TV set without the warranty card.
Then I requested authorised dealer of LG Electronics M/s Snehanjali at Vasai, Dist- Thane, Maharashtra to provide me a duplicate copy of Invoice of purchase of this TV Set and they are unable to provide me for last one and half month. As my original invoice of purchase of the TV is with Bajaj Finance from where I obtained finance to purchased this TV even they failed to provide me a copy of this Invoice.
Thereafter I communicated by an appended email to LG as how I have became helpless to obtain substitute documents to get my TV repair under warranty and they promised me to coordinate with their dealer Snehanjali in order to get this TV repair under warranty. But despite of several reminders I am unable to get response over my complaint and I have been cheated by the company installing originally faulty set of Plasma TV.
Hence, I request your intervention to get my TV set repair under warranty by the company and to take appropriate action for cheating by installing technically faulty set of television.
Thanking you.
Yours faithfully,
Vijay S. Kurle
Naigaon West, Vasai, Dist- Thane
Maharashtra, Pin- 401207
Cell- +91-9820197594
-----------------------------------------------------------------------------------------------------------------------
Note: Forwarded message attached
-- Original Message --
From: "vijay kurle"vijay_kurle@rediffmail.com
To: wecare@bajajfinserv.in
Cc: lgservice@lgindia.com
Subject: Reminder 1: Complain Registration from LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine - 290710100110
With warm regards
Vijay Kurle
Cell :- +91-9820197594
Dear Sir / Madam,
(Customer Care Team)
I have purchased LG Plasma 32 tv set in the third week of August 2009 frm authorized dealer Snehanjali in Vasai, which has been financed by you.
Unfortunately I received delivery of faulty set which realise this month while operating input of Component 1 and 2. I am not able to get color picture in these components from DVD.
I have misplaced my waranty card and hence could not resolved technical issue under waranty. I have requested online for copy of original Invoice of Snehanjali submitted with you, but there is no response.
My Bajaj Finance A/c No.5770CD00003542.
I request you to provide copy of original Invoce from Snehanjaly either in the form of hard copy or scan image of the same.
Mean while I also request you to provide Invoice number of Snehanjali so that I can try to get it from the Snehanjali too.
Your prompt response over the same will be highly appreciated.
Yours sincerely,
Vijay Kurle
Cell :- +91-9820197594
On Fri, 30 Jul 2010 13:03:09 +0530 wrote
>
Dear Customer,
Thanks for sharing your concern
with us.
We have forwarded your issue to
the concerned branch office so that an immediate step can be taken in this
regard.
To help us serve you better ,please
provide us your valuable feedback, on our service ID lgservice@lgindia.com.
Thanking you and reassuring you
of our best services always.
Thanks & Regards
Jitendra Sharma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
Complaint No
290710100110
Name
Vijay S. Kurle
Email id
vijay_kurle@rediffmail.com
Address 1
B-2, Flat -7, 3rd Floor, Lawrence Park, Naigaon West,
Tal- Vasai
Address 2
Station Road,
Address 3
-----
Landmark
-----
State
Maharashtra
City
VASAI
Pin Code
401207
Std Code
0250
Phone No
-----
Mobile Number
9820197594
Product
Television
Subcategory
Plasma Panel (PDP)
Appointment Date
29/07/2010
Type of query
Service Issues
Remarks
I have purchased LG Plasma 32 tv set in the third week
of August 2009 frm authorized dealer Snehanjali in Vasai. Unfortunately
I received delivery of faulty set which realise this month while operating
input of Component 1 and 2. I am not able to get color picture in these
components from DVD. I registered complaint on your customer care nos and
receieved prompt response, but unfortunatly I have misplaced my waranty
card and hence could not resolved technical issue under waranty. I have
requested for copy of original Invoice with Bajaj Finance. Meanwhile request
your approval to get this TV Set repair under warranty as I have received
originaly faulty TV Set from the company. My Bajaj Finance A/c No.5770CD00003542.
I request your kind cooperation with prompt responce over this issue.
With warm regards
Vijay Kurle
Cell :- +91-9820197594
--------------------------------------------------------------------------------------------------------------------------
-- Original Message --
From: "vijay kurle"vijay_kurle@rediffmail.com
To: lgservice@lgindia.com
Subject: Reminder 1: Complain Registration from LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine - 290710100110
With warm regards
Vijay Kurle
Cell :- +91-9820197594
Dear Sir / Madam,
Please respond urgently.
On Fri, 30 Jul 2010 13:03:09 +0530 wrote
>
Dear Customer,
Thanks for sharing your concern
with us.
We have forwarded your issue to
the concerned branch office so that an immediate step can be taken in this
regard.
To help us serve you better ,please
provide us your valuable feedback, on our service ID lgservice@lgindia.com.
Thanking you and reassuring you
of our best services always.
Thanks & Regards
Jitendra Sharma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
Complaint No
290710100110
Name
Vijay S. Kurle
Email id
vijay_kurle@rediffmail.com
Address 1
B-2, Flat -7, 3rd Floor, Lawrence Park, Naigaon West,
Tal- Vasai
Address 2
Station Road,
Address 3
-----
Landmark
-----
State
Maharashtra
City
VASAI
Pin Code
401207
Std Code
0250
Phone No
-----
Mobile Number
9820197594
Product
Television
Subcategory
Plasma Panel (PDP)
Appointment Date
29/07/2010
Type of query
Service Issues
Remarks
I have purchased LG Plasma 32 tv set in the third week
of August 2009 frm authorized dealer Snehanjali in Vasai. Unfortunately
I received delivery of faulty set which realise this month while operating
input of Component 1 and 2. I am not able to get color picture in these
components from DVD. I registered complaint on your customer care nos and
receieved prompt response, but unfortunatly I have misplaced my waranty
card and hence could not resolved technical issue under waranty. I have
requested for copy of original Invoice with Bajaj Finance. Meanwhile request
your approval to get this TV Set repair under warranty as I have received
originaly faulty TV Set from the company. My Bajaj Finance A/c No.5770CD00003542.
I request your kind cooperation with prompt responce over this issue.
With warm regards
Vijay Kurle
Cell :- +91-9820197594
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