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LG electronics poor products poor service

This is a discussion on LG electronics poor products poor service within the Home Appliances forums, part of the Home & Garden category; Complaint no RNA 120412061114 Product/Model No. : Window/LWA2DW1AF1 Window ac falling within 3 years, complaint lodged on 12 April 2012, ...

  1. #1
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    Default LG electronics poor products poor service

    Complaint no RNA 120412061114
    Product/Model No. : Window/LWA2DW1AF1
    Window ac falling within 3 years, complaint lodged on 12 April 2012, first visit after 4 days after which I was told the compressor has to be changed.
    The mechanic came to pick the ac on 22 April after a gap of 10 days.
    The AC was returned in the same condition after about a further week, and after complaint was picked up again after about 3-4 days.
    I have called more than 10 times to check up the status, I have not recieved any call from any personnel of LG.
    I understand that products can sometimes malfunction, but the absolute lack of service and customer support of LG over the last one month reflects the attitude of the company, irrespective of the products they offer.
    Rama Pisharody

  2. #2
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    Dear Customer

    We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

    Thank you.

    LG Service Team

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