Dear Sir,

I have purchased a washing machine of your company 11 months back . Washing have some problem and it is not working .for the last 10 days I am complaining to your local as well as customer care number but they are not responding. I have never come such a poor response from any other company as i am using other company product also
Please respond


Dr. Rajiv Kumar
H.no- 2532/1
St. No.-1
Near govt Primary School
Viswakarma Town
Ludhiana
9872636221

Respected sir,

I would Like to inform you That I had purchase a Samsung Front Loading Wasing machine In the Month of June 2009.From Releince Digital Shop,Washi, Navi Mumbai.Which is Having a Warrenty Period of normally two years.After a Year past My Machine seems to be Dead.
I am calling Costumer center of Samsung contineously from Last Two months,They did not respond yet.They are only giving sympethy that we will help you and will send you the technition but there after a technition called and said we dont provide service because your compained will be done by other service center and when I called at that center they said we will not do it. It will be done from other service center.
like this they are only rotating my compalint and no one assist me for the service.
I thing its thier responsibilty to provide a service for a perticular item and make sure who will provide a service once a costumer call for a service.
What should I do.


Please do help me to take a corrective action.

Thanking you.



Khan Zahid A.Majeed
At/post-Tudil,
Tal-Mahad
Dist-Raigad
Pin code-402115

call- 9922363939