From
Mrs. Divya A Ganwani
C-13/3, sector-2,
JNPT Township,
Navi-Mumbai-400 707.
Mobile no.: 9769783980

Sub.: Improper & insensitive behavior of washing machine service center towards customer.

Respected sir,


It was on November 11, 2010 my washing machine (IFB make, Elena model) developed some snag & stopped working. I called ‘Just Dial’, directory service, to know the contact number of IFB authorized service center in navi-Mumbai. They provided me the contact number of MRH services, Mumbai & diverted my call his proprietor, Mr. Rohit on his mobile no.9323870430. He informed me that he is authorized service center of IFB & will send the service technician immediately.

After one day the technician (Mr.shashi, mobile no.7208248537) visited my house & checked the machine. As he could not pinpoint the defect, so he removed all the wiring of machine & took whole circuit with him to check for any defect at his workshop. Also he collected Rs.300 that day.

After repeatedly reminding, he visited again after ten days and tried to repair for almost 2 hours but he could not repair that. He told me that he has replaced the motor of machine, will come the next day with the bill & repair the machine. So he collected extra Rs.2700 from me and gave me his visiting card. But it is unfortunate that even after 19 days have passed he has neither repaired the washing machine nor refunded the paid money despite repeated requests & reminders. Now in last few days they have stopped responding to our calls also.

It is very unfortunate that despite collecting Rs 3000 they have not repaired the machine in one month also they have not given any bill for the payment made. This irresponsible behavior on the part of service center has put a lot of hardship & mental agony of the whole family. This has very much disturbed all of us. It is therefore we have come to your doors to get the justice with the hope that paid money will be refunded along with necessary compensation towards improper service, hardship & mental agony of family.

Thanking you,
Yours faithfully,

Divya A Ganwani