Dear Sir,

I took myway IPTV connection since Oct 2009. Service was not satisfactory. I complained several times. I returned his set top box in June 2010. He assured me to receive my caution money Rs. 1500 within month but I will not received till now. Please do the needful in the matter and provide Rs. 25000.00 compensation for the same.

The conversation between me myway is below
"Problem to contact IPTVRajesh Kumar <rajesh.bhu@gmail.com> 6 October 2010 10:13
To: Help <help@myway.in>
Dear Manager,

I didn't received caution money till now. What is status of my application?. Please return my caution by this week otherwise I will go consumer forum.

regards
Rajesh Kumar

On 17 July 2010 08:40, Rajesh Kumar <rajesh.bhu@gmail.com> wrote:
I didn't received caution money till now. What is status of my application.
regards
Rajesh Kumar


On 16 June 2010 15:57, Help <help@myway.in> wrote:
Dear Customer,

Thank you for writing to us at Myway.

We understand your concern and apologies for the same.

The same is been proceed and you will be contacted soon.

You can also call us at our Customer Care number (18602669929) for further
help.

Regard's,
MyWay IPTv
----- Original Message -----
From: Rajesh Kumar
To: Help
Sent: Wednesday, June 16, 2010 9:26 AM
Subject: Re: Problem to contact IPTV

Dear Manager,

your engineer taken hardware (set-top box) in Ist week of June. You assured me I will get money within week but I didn't received till now.

Rajesh

On 1 June 2010 08:51, Rajesh Kumar <rajesh.bhu@gmail.com> wrote:
Dear,
I complained several times by mail and phone for six months. IPTV is not working and not satisfactory. As per telephone talk. Kindly bring set-top box and cable and return my caution money. Please do needful and necessary action to return my cation money otherwise I will go consumer forum.

Regards

Rajesh


On 20 February 2010 13:58, Rajesh Kumar <rajesh.bhu@gmail.com> wrote:

Dear Manager,



I complained several times by mail and phone. IPTV is not working and not satisfactory. As per telephone talk. Kindly bring u set-top box and cable and return my caution money. Please do needful and necessary action to return my cation money.

Regards

Rajesh


On 25 December 2009 12:15, Rajesh Kumar <rajesh.bhu@gmail.com> wrote:
iptv is not working for yesterday.

regards

2009/12/11 Rajesh Kumar <rajesh.bhu@gmail.com>

IPTV is not working for yesterday morning. Please do something.

regards

Rajesh

2009/12/7 Rajesh Kumar <rajesh.bhu@gmail.com>

On demand movie still not working.

regards

Rajesh

2009/12/6 Rajesh Kumar <rajesh.bhu@gmail.com>
Dear Manager,

Now it works smoothly except on demand movie and karoke. It shows only loading. Earlier it was materialize in 2 min.

regards

Rajesh

2009/12/6 Rajesh Kumar <rajesh.bhu@gmail.com>

Dear Manager,

Your Engineer came today. After 10 min its hangs and problem is not resolved. After restart screen stay on '6'. pls do needful in matter.

regards

Rajesh Kumar

2009/12/2 Rajesh Kumar <rajesh.bhu@gmail.com>


Dear Manager,

I complained several times by mail and phone. IPTV is not working for more than 15 days. Kindly bring u set-top box and cable and return my caution money. This is 5th reminder regarding above problem. Please do needful and necessary action to return my cation money.

Regards

Rajesh



2009/11/24 Rajesh Kumar <rajesh.bhu@gmail.com>


I complained several times by mail and phone. IPTV problem still not resolved. Kindly bring u set-top box and cable and return my caution money.

Regards

Rajesh

2009/11/21 Rajesh Kumar <rajesh.bhu@gmail.com>

I complained several times by mail and phone. IPTV problem still not resolved. Kindly bring u set-top box and cable and return my caution money.

Regards

Rajesh

2009/11/18 Rajesh Kumar <rajesh.bhu@gmail.com>


IPTV is not working properly. I faced this problem for one week. I complained on 13th Nov but no body was come. IPTV performance/ your service is not satisfactory.



regards

Rajesh Kumar
S-17/261, AP -29 Malti Nagar colony (Near Govt hospital),
Shivpur
Varanasi

Basic phone no. 0542-2280965

2009/11/13 Rajesh Kumar <rajesh.bhu@gmail.com>


IPTV is not working properly. I faced this problem for 2 days. Please resolve it.


regards

Rajesh Kumar
S-17/261, AP -29 Malti Nagar colony (Near Govt hospital),
Shivpur
Varanasi

Basic phone no. 0542-2280965

2009/11/10 Help <help@myway.in>


Dear Customer,


Thank you for writing to us at myway.



We understand your concern and apologies for the same. Your request has been forwarded to concern team for closure of issue asap. Local team will get in touch you shortly.




Regards
Customer Service Team
Myway

From: Rajesh Kumar [mailto:rajesh.bhu@gmail.com]
Sent: Tue 11/10/2009 9:59 AM
To: Help
Subject: Re: Problem to contact IPTV

IPTV is not working properly. It hangs several times. After hanging red icon doesn't blow for 1-2 days. I face this problem for yesterday evening. Please resolve it.
regards

Rajesh Kumar

S-17/261, AP -29 Malti Nagar colony (Near Govt hospital),
Shivpur
Varanasi

Basic phone no. 0542-2280965

mobile no. 9198331789

2009/11/2 Rajesh Kumar <rajesh.bhu@gmail.com>
IPTV is not working. This is 7th complain in 7 days. Kindly take it seriously & resolve problem by tomorrow.

regards

Rajesh

2009/10/26 Rajesh Kumar <rajesh.bhu@gmail.com>
Dear Sir/Madam

I am using IPTV for a week. TV doesn't connect with DSL. Screen show only 6 & no countdown begins. Please rectify the problem. I faced this problem twice within 4 days.

regards

Rajesh Kumar

S-17/261, AP -29 Malti Nagar colony (Near Govt hospital),
Shivpur
Varanasi

Basic phone no. 0542-2280965

mobile no. 9198331789

from Help <help@myway.in>
to Rajesh Kumar <rajesh.bhu@gmail.com>
date 16 June 2010 15:57
subject Re: Problem to contact IPTV
mailed-by myway.in
hide details 16 Jun
Dear Customer,

Thank you for writing to us at Myway.

We understand your concern and apologies for the same.

The same is been proceed and you will be contacted soon.

You can also call us at our Customer Care number (18602669929) for further
help.

Regard's,
MyWay IPTv
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from Rajesh Kumar <rajesh.bhu@gmail.com>
to Help <help@myway.in>
date 17 July 2010 08:40
subject Re: Problem to contact IPTV
mailed-by gmail.com
hide details 17 Jul
I didn't received caution money till now. What is status of my application.
regards
Rajesh Kumar
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Reply
from Rajesh Kumar <rajesh.bhu@gmail.com>
to Help <help@myway.in>
date 6 October 2010 10:13
subject Re: Problem to contact IPTV
mailed-by gmail.com
hide details 6 Oct
Dear Manager,

I didn't received caution money till now. What is status of my application?. Please return my caution by this week otherwise I will go consumer forum.

regards
Rajesh Kumar
--
**********************************************
Rajesh Kumar, PhD
Visiting Scientist
Super Critical Carbon Dioxide Group
Department of Chemical Engineering
Indian Institute of Technology Bombay
Powai, Mumbai 400076, India
Mobile: +91-9198331789

Old Address:
Centre of Advanced Study in Botany
Banaras Hindu University
Varanasi 221005 India

E mail address: rajesh.bhu@gmail.com, rkmin@rediffmail.com
"

I was approached IPTV-MYWAY manager called Mr. JIJO at my residence. He forced me to take connection showing many application from other customers. He said within a week connection will be given. Believing BSNL as partner, I gave him a cheque for 1990/- on 6th April 2011. He has realised the cheque on 9th April. After his technician came to house and said that signals are weak so we will fund the money collected. I went several times to their agents office at Palarivattom and BSNL office. But till date, they have not returned the money. Moreover their manager JIJo lifts the phone when call him. BSNL has charged around in this month for modem which is not installed at my house.

I request you to kindly intervene and refund the money.

PG Varghese
Purakkat House
Azad road
Kaloor
Kochi 68217
Mob:-09446439346
Email:- varghesepg@bharatpetroleum.in

Dear sir,
I was approached by IPTV-MYWAY manager called Mr. JIJO at my residence. He forced me to take connection showing many application from other customers in our locality. He said within a week connection will be given. Believing BSNL as a partner, I gave him a cheque for 1990/- on 6th April 2011. He has realised the cheque on 9th April. His technician came to my house for installation and said that signals are weak and connection cannot given, so we will refund the money collected within a week. But till date, they have not returned the money. I went several times to their local agent's office at Palarivattom and BSNL office in Ernakulam. Moreover their manager JIJO never lifts the phone when I call him. BSNL has charged around Rs.2000/-in this month's bill for modem which is not installed at my house. I conclude that this company does not have any business ethics and take people for a ride

I request you to kindly intervene and arrange to refund the money.

Thanking you

PG Varghese
Purakkat House
Azad road
Kaloor
Kochi 68217
Mob:-09446439346
Email:- varghesepg@bharatpetroleum.in

Dear Sir/Madam
I have been asking for the connection from 21st of May. After a couple of days, i got my internet connection and asked for the IPTV connection.
This time, they told me to get a type 2 modem wireless for the purpose which they hadn't said ever before.
OK i got the wireless modem of Belkin. Now the technician asked me to get the one provided by BSNL. I successfully managed to get one. Now nobody picks up the phone when i call. if they actually do so(which is very rare) they say that we will be contacted shortly which as i have come to know is utterly false. i havent had a call from them till date. even though i have fulfilled all their conditions and paid the money,, they keep saying that someone will show up the next day. i want either my money back or my connection given in no more than 2 days.
If nothing of the sort happens even after this, i will be constrained to proceed legally against you.
I hope that you will not allow the matter to precipitate further
Please do the needful
Our address is Nandanam, 23-284, Pandalath lane, Kanattukkara, 680011
our telephone no is 04872380278, mob 9446487084 and 9446587084
B Gopalakrishnan