Sir

I have bought Videocon Refrigerator (VCL303 Ecofresh) from eZone, Paschim Vihar, New Delhi on 21/08/2010. (Bill No-144635211 dated 22/08/2010). The Refrigerator was delivered on 23/08/2010 and I was assured that the person will come from the service center for the demo within 24 Hours. Since the day one the referigertor was started, it is not performing well, as it should be (No cooling at all). I have complained about it many times to the eZone and to the Videocon service center (Complaint No -DEL2508100956). I have made about 20-25 calls to them. On every call they assured me that your call has been put on the urgent and it will be resolved within 24 hours. Even I have visited personally to eZone thrice to talk to them about it. But, now one week has been passed, but no solution is provided. I am fed up with their response and putting this complaint into your kind notice with a request to resolved the problem.

Thanks

Satpal Singh
Address : GH-8/661
Paschim Vihar
New Delhi - 110003
Ph-9810079988 / 9910679988, 01125277283

Videocon products and customer care is sooooooo bad...I purchaised a refrigerator from chennai,till the first day it not working.i complaint several times in to the customercare,service center(cool services),several sites,but not a single response from there.i collect all the details of my complaint and the date,and am going
to submit a complaint to consumercourt.very bad service from videocon.I never purchaise any videocon product in my life time,and don't allow my relatives and friends also.I want to inform this irresponsinble product to media.i purchised it in nov 2010


MY COMPLAINT NO IS:CHE3103110401, CHE2702110059