Dear Sir
I purchased electrolux refrigerator in april 2007. there was problem with cooling since last 6 months. After repeated complaints, its compressor was changed by local dealer but problem was not solved and there is even less cooling then earlier. I called him up again but he is not willing to give more service. i called up customer care and lodge a comlain(comlain no.- GHA1205100468) but there is no response so far.Elctrolux may be aggressively marketing their product but their service to customer is very poor.I've no use of fridge in this peak summer and its a waste of money buying an electrolux refrigerator. Sir i request you to please look into the matter and solve this problem or let me know if i should go to consumer forum.
Dr Rajiv Jain/ Ortho Consultant
Astha Multispeciality Hospital
Baraut (Baghpat) Uttar Pradesh
phone-9927700878

If you have had no luck by contacting Electrolux direct, then you should go to your local consumer forum, and make sure you keep all the paper work with you so it can be shown when need be.

I purchased the Electrolux refiregerator 245FF in MAY 2006 and is not cooling efficiently.

Hello Sir,

My Electrolux fridge was working finr for nearly 5 years but it started giving problem from Apr 2010 onwards. Since 3 months I might have called the customer care 30 to 40 times. First time when I raised the complaint in peak summer they took nearly 1 week time to come and fix it. They said it is due to Timer problem and replaced. It worked fine for a month and started giving the same problem like Defreezer is cooling extremely where as the down compartment is not at all cooling.

This time they said the timer placed earlier is not good one and they replaced it. It worked for couple of days and stopped again. Now raised a complaint again and they said the problem might be with Thermostat and they replaced it. AFter 2 days the same problem repated. Looks like there is no end to this problem. The service people doesn't have any knowledge about the problem. They to ****ysis in trial and error basis and tells that this could be the problem.

I would like to excalate is to the consumer forum and wanted a resolution for such kind of servicing issues. It's really nightmare to deal with these problems.

thanks,
Lakshmi Madhavi

I purchsed a 245Ltr-Double Door refrigerator of 'Electrolux' Brand from M/s Khosla Electronics Pvt Ltd.110, Raja S.C.Mullick Road, Garia, Kolkata-700 047 on 28-03-2007 (M/c Serial no.70600778)invoice no.2488 dated 28-03-2007. The machine stopped functioning(Cooling) on 08-08-2010. A complaint was lodged on the helpline no provided by EKL Appliances Ltd.. The machine was inspected by Mr Somenath Bhandari, a representative from authorised service centre, M/s Varsha Refrigeration, 460H, Raja Rammohanon Roy Road, Behala, Kolkata-700 008 on 09-08-2010 on payment of inspection charges of Rs.330/- and declared that the 'Timer' & 'Bimetal' had gone out of order & needs replacement. This was done at my home on that day itself on a further expense of Rs. 1680/-(Bill No.1272 dtd 09-08-02010).The machine worked for only two months till 19-10-2010. The cooling stopped and again the same Varsha Refrigeration was contacted. The same gentleman Mr.Bhandari came for inspection and I was made to pay Inspection charges of Rs.330/- once again to tell me that 'Evaporator coil' embeded on the side walls have leaked this time. M/s Varsha Refrigeration lifted the machine on 20-10-2010. The machine was delivered back on 26-10-2010 after fitting an external evaporator coil on the backside of the machine.and the machine started working. The repair bill this time was Rs.3150/-. But the machine worked just for two days and again stopped. M/s Varsha Refrigeration was again reported. This time another gentleman came, inspected and declared that the compressor has gone out of order this time. I asked M/s Varsha Refrigeration to take back the machine and replace the failed compressor as it is still under guarntee. M/s Varsha Refrigeration this time said that they are no longer authorised service centre as the franchisee has been terminated. I am in a deep sea of trouble as I am a diabetic patient living on insulin injection and the insulin needs storage in a refrigerator. I agin contacted helpline who this time directed me to M/s S.A.M. Appliances Service, 83, Linton Street, Kolkata - 700 014. This service organisation lifted the fridge on 04-11-2010 and done the job of cmpressor replacement(?) and charged Rs. 1471/- vide their bill no.3187 dtd.09-11-2010. The machine has started working from today(10-11-2010). God only kmows how long the machine will run !

The above is a statement of facts and the story of harrowing experience I have undergone by purchasing a welknown brand of refrigerator. I wanted the earlier service franchisee M/s Varsha Refrigeration to refund me the money they have taken posing as authorised service representative of (Electrlux).M/s EKL Appliances Ltd. Total Bill I paid to M/s Varsha Refrigeration is Rs.5490/- which I claim to be rightfully refunded to me. I request the 'Electrolux Company to excercise its power to make m/s Varsha Refrigeration pay me back the money I paid to them to get the refrigerator in OK condition(which they failed).

Mrs. TAPASI DAS
H-# Ashok Park Apartment
268, N S C Bose Road
Kolkata - 700 040