Hi All,

With great disoppointment in my heart about a big name in the FMCG sector called HLL, I am writing this concern.

SLA for the personnels of HLL has becopme a joke. Processes non-confirmances has become their personal targets looks like. HLL has 0 concern about their consumer's health is what I have understood by their act of negligence.

We at home have pure it water filter since 4 years. Of these 4 years we would have requested for the battery change of this filter at least for about 4 times till now. When we lodge this request with their call centre, we are told that the SLA for this activity is 1 day from the day of request. BUT All the times they have taken more that 30 days minimum to service the reqest. This time it is best turn around time. They have taken 45 days and yet not serviced.

Their customer care centre professionals know only one word "Sorry" and are NOT authorised to tranfer thier calls to any superior who can assist a consumer to solve any issues. They have some thing called as escallation centre and most of the times the lines are so busy :-). Does that imply that HLL's pure-it is not a value for money product and thier after sales service is suffering?

1 crore is the challenge that they advertise it as, in my opinion they must utilize their money in improving their after sales service to the cunsumer base and STOP publising the product as this has 0 after sales serice.

Regards,

A disoppointed consumer of Pure-it HLL's product.