Hi,
I Purchased samsung A/C of 2 Ton dated 3.5.2009 from NEXT Retail shop, Vikaspuri. After 1 year the A.C become out of order. On Complaint AC was got repaired at the service center of the company on dated 24.8.2010 on payment of Rs 3963/- but the AC was not giving proper cooling and there was lot of noise and Bubling in AC due to Compressor and level of noise is so much high that i could not sleep properly.

Thereafter complaint was made time to time but company has not take any action and Engineer Gurpreet Singh told us after inspection of AC and fix a piece of paper in AC and told us after 15 to 20 days Compressor
of the AC will be OK but no efect was observed.

Complaint made on 12.10.2010 and 29.10.2010 to company customer care wide complaint No. 8416587662 but no action has been taken by the company since last year. Now, i made complaint on 1st, 4th and 7th of June 2011 to customer care wide complaint no. 8422163457 but no action has been taken by the company to replace the compressor of the AC resulting which i being a Sr. Citizen facing very much difficulty to face such Hot Days and can't sleep.

So pls. it is requested to look into the matter on priority basis due to summer season.

Thanks & Regards,
Nahar Singh
C-65, Vikas puri, New Delhi.
M-9718314730

Buddy, it is your full right to get the AC Compressor of your Samsung AC (under warranty period) replaced free of cost and as soon as possible. But if they are not doing it then you must take your issue to the nest level by taking it to the senior authorities. This will also ensure that they will not do the same thing to other customers. Moreover, from coming time buy Daikin India products or LG, Haier... they are very good with their services.

See brother it is your genuine right to get your AC Compressor replaced free of cost asap, because it is under warranty. If they are not obliging you then take them to the court. Moreover, from coming time buy Daikin India products or LG, Haier.

Replacement of A/C Compressor under warranty period is your legal right and as a dignified customer... you must never never give up on it. Samsung, it seems feel like troubling their descent customers. You must teach them a lesson to be perfect like LG, Daikin India, Haier, Hitachi etc.

My friend, you don't need to worry at all because if you are their customer, have the papers and your AC is under warranty then no body can stop you from getting the compressor replaced because it is your legal right. Also from now on please go for better brands like Hitachi, Toshiba, Haier Daikin India.