Hi,

I have bought Samsung AC on 21st May 2009 from Radhika Sales Pimpri. Since the day I bought this I am facing all sorts of problem. In last 12 months the AC stopped cooling for atleast 6-7 times. Everytime the Samsung AC technician took at atleast 2-3 weeks to repair it. This last time I have lodged a complaint on 28th April 2010 (called Radhika Sales) and till now the problem has not been solved. In this summer of 40 degree centrigrade I am suffering because of poor service from Samsung. If someone is looking at this blog please do something. Anyways I am planning to go to consumer court.

Akash Sarabhai
Vishal Nagar,
Wakad, Pune -27
9673998893

I have got my Samsung Split A/C from Vasanth & Co, Ullagaram, Chennai on April 24 2010 and I have started facing issues within one month of purchase. We started hearing loud noise from the indoor unit and lodged a complaint with Samsung Customer service and they gave it to their Service center (Alpha). The service agent from this service center came in and said that the problem is with the installation and referred us to another service agency who installed it (Curewell). The curewell agent comes the next day and says that the problem is with the fan and the indoor unit and not with the installation. From then on there is no support for the next two days even after repeated calls made to Samsung customer service, they keep bouncing us back to Alpha service center and no one picks up the calls there. The response at Samsung customer service is very non-commital for a customer who has invested a huge amount in their brand. Everytime you call the customer service, they ask you what is the problem, no clue that there is an annoyed customer and they have no clue of the history of the complaint that is raised.

Originally Posted by Sridhar

I have got my Samsung Split A/C from Vasanth & Co, Ullagaram, Chennai on April 24 2010 and I have started facing issues within one month of purchase. We started hearing loud noise from the indoor unit and lodged a complaint with Samsung Customer service and they gave it to their Service center (Alpha). The service agent from this service center came in and said that the problem is with the installation and referred us to another service agency who installed it (Curewell). The curewell agent comes the next day and says that the problem is with the fan and the indoor unit and not with the installation. From then on there is no support for the next two days even after repeated calls made to Samsung customer service, they keep bouncing us back to Alpha service center and no one picks up the calls there. The response at Samsung customer service is very non-commital for a customer who has invested a huge amount in their brand. Everytime you call the customer service, they ask you what is the problem, no clue that there is an annoyed customer and they have no clue of the history of the complaint that is raised.

My complaint # is 8514106787

I am Anitha ...We bought samsung Split AC in Bhavani dealer in vridhachalam on january month by 2010.but the Ac not working right from the begining..we complaint many times 2 our dealer.but there is no response from him.also i gave complaint to toll free number of samsung.but no response.i already submit a complaint before in online.but no steps.by April month one guy came to repair but he didnt say anything.i wish to change my AC if it continue the same...So i believe atleast u will take steps and solve my problem..