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SAMSUNG disgusting after sales service

This is a discussion on SAMSUNG disgusting after sales service within the Home Appliances forums, part of the Home & Garden category; It's been really long since I have registered my complaint n there were three visit's made by 3 engineers n ...

  1. #1
    chirayujain
    Guest

    Default SAMSUNG disgusting after sales service

    It's been really long since I have registered my complaint n there were three visit's made by 3 engineers n yet the problem of my woofer is unsolved. Its ridiculous on their part n I tried ma level best n followed up but every time the answer was same "Sir kal aa jayega pakka" but no one came till a week or 2....
    I have provided some details below n I hope this problems get resolved soon along with compensation because i have suffered a lot because of their poor sales service.

    These were d visits made:
    1st. 12/06/2010 by Ankush n the complaint no. is 4023157425
    2nd.15/06/2010 n the complaint no. is 8408941658
    3rd. 09/07/2010 n the complaint no. is 8408941658
    4th. 04/09/2010 n the complaint no. is 8408941658
    The above complaint no r same because again I followed up coz they dint respond)

    5th. 07/09/2010 n the complaint no. is 841695230
    6th. 17/09/2010 n the complaint no. is 8417132595 (This was when I send them a mail on their website)

    THis time they assured me me thar the problem will be resolved but as usual the problem still persist.

  2. #2
    Unregistered
    Guest

    Default SAMSUNG disgusting after sales service

    [QUOTE=chirayujain;29623]It's been really long since I have registered my complaint n there were three visit's made by 3 engineers n yet the problem of my woofer is unsolved. Its ridiculous on their part n I tried ma level best n followed up but every time the answer was same "Sir kal aa jayega pakka" but no one came till a week or 2....
    I have provided some details below n I hope this problems get resolved soon along with compensation because i have suffered a lot because of their poor sales service.

    These were d visits made:
    1st. 12/06/2010 by Ankush n the complaint no. is 4023157425
    2nd.15/06/2010 n the complaint no. is 8408941658
    3rd. 09/07/2010 n the complaint no. is 8408941658
    4th. 04/09/2010 n the complaint no. is 8408941658
    The above complaint no r same because again I followed up coz they dint respond)

    5th. 07/09/2010 n the complaint no. is 841695230
    6th. 17/09/2010 n the complaint no. is 8417132595 (This was when I send them a mail on their website)

    THis time they assured me me thar the problem will be resolved but as usual the problem still persist.

    I hope that you help me regarding this fix my problem along with some compensation...

    Chirayu jain
    email id: chirayujain21@gmail.com

  3. #3
    Samusng care
    Guest

    Default confirmation require

    Dear Mr jain


    I received your complaint from this complaints site as its seems a complaint of nov 2010 please confirm if you require any assistance from our team now or let us know the complaint status


    Thanking and assuring you for best services always.
    Please reach

    Customer Satisfaction Team
    Samsung India Electronics Pvt. Ltd.
    Email:- akhilesh.kr@partner.samsung.com
    Phone : 01206454545




    [QUOTE=Unregistered;29625]
    Quote Originally Posted by chirayujain View Post
    It's been really long since I have registered my complaint n there were three visit's made by 3 engineers n yet the problem of my woofer is unsolved. Its ridiculous on their part n I tried ma level best n followed up but every time the answer was same "Sir kal aa jayega pakka" but no one came till a week or 2....
    I have provided some details below n I hope this problems get resolved soon along with compensation because i have suffered a lot because of their poor sales service.

    These were d visits made:
    1st. 12/06/2010 by Ankush n the complaint no. is 4023157425
    2nd.15/06/2010 n the complaint no. is 8408941658
    3rd. 09/07/2010 n the complaint no. is 8408941658
    4th. 04/09/2010 n the complaint no. is 8408941658
    The above complaint no r same because again I followed up coz they dint respond)

    5th. 07/09/2010 n the complaint no. is 841695230
    6th. 17/09/2010 n the complaint no. is 8417132595 (This was when I send them a mail on their website)

    THis time they assured me me thar the problem will be resolved but as usual the problem still persist.

    I hope that you help me regarding this fix my problem along with some compensation...

    Chirayu jain
    email id: chirayujain21@gmail.com

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