I bought a Samsung refridgerator & IFB washing machine at Viveks T.Nagar on 1/10/11. Fridge was deleivered after 10 days, after so many calls and visits to the shop. There is no proper response from the dealer. Everyone is blaming game. Billing persons are pointing at Sales persons, and they in turn are pointing at Samsung itself.

Initial reason said was they ordered the wrong model number from Samsung, for that they need to cancel the existing order and need to place a new order. Which they did only after i questioned them for getting it delivered. Still they didnt order it on the said date. They ordered it only after i told them that am going to cancel the delivery and taking back the money.

The response i got was very poor. They are telling lies on the face. There is a customer care center at Mylapore, which is not good at all. All they do is just point us back to the T.Nagar branch (which we already know).

Finally it was delivered after 11 days, and there is no people available for demo (demo guys only give the stand for fridge). For that also i was waiting for a week.

Funny thing is i was getting calls from a customer care team asking how good is the service??????

For the delay in delivery & the amount of calls i placed & number of times i went to the shop, who is going to reimburse the expenses.

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.kr@partner.samsung.com

Originally Posted by srinirsr

I bought a Samsung refridgerator & IFB washing machine at Viveks T.Nagar on 1/10/11. Fridge was deleivered after 10 days, after so many calls and visits to the shop. There is no proper response from the dealer. Everyone is blaming game. Billing persons are pointing at Sales persons, and they in turn are pointing at Samsung itself.

Initial reason said was they ordered the wrong model number from Samsung, for that they need to cancel the existing order and need to place a new order. Which they did only after i questioned them for getting it delivered. Still they didnt order it on the said date. They ordered it only after i told them that am going to cancel the delivery and taking back the money.

The response i got was very poor. They are telling lies on the face. There is a customer care center at Mylapore, which is not good at all. All they do is just point us back to the T.Nagar branch (which we already know).

Finally it was delivered after 11 days, and there is no people available for demo (demo guys only give the stand for fridge). For that also i was waiting for a week.

Funny thing is i was getting calls from a customer care team asking how good is the service??????

For the delay in delivery & the amount of calls i placed & number of times i went to the shop, who is going to reimburse the expenses.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.kr@partner.samsung.com

Originally Posted by samsung care

Dear Customer


,
Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.kr@partner.samsung.com

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address

Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.kr@partner.samsung.com

Originally Posted by srinirsr

I bought a Samsung refridgerator & IFB washing machine at Viveks T.Nagar on 1/10/11. Fridge was deleivered after 10 days, after so many calls and visits to the shop. There is no proper response from the dealer. Everyone is blaming game. Billing persons are pointing at Sales persons, and they in turn are pointing at Samsung itself.

Initial reason said was they ordered the wrong model number from Samsung, for that they need to cancel the existing order and need to place a new order. Which they did only after i questioned them for getting it delivered. Still they didnt order it on the said date. They ordered it only after i told them that am going to cancel the delivery and taking back the money.

The response i got was very poor. They are telling lies on the face. There is a customer care center at Mylapore, which is not good at all. All they do is just point us back to the T.Nagar branch (which we already know).

Finally it was delivered after 11 days, and there is no people available for demo (demo guys only give the stand for fridge). For that also i was waiting for a week.

Funny thing is i was getting calls from a customer care team asking how good is the service??????

For the delay in delivery & the amount of calls i placed & number of times i went to the shop, who is going to reimburse the expenses.

Dear Srinirsr, our sincere apologies to the inconvenience caused to you. We will try to rectify these kind of issues in the near future. For any other queries and complaints pl feel free to write us at connect.sme@viveks.com (or) facebook.com/viveksindia

Thank you.

Originally Posted by ConnectToViveks

Dear Srinirsr, our sincere apologies to the inconvenience caused to you. We will try to rectify these kind of issues in the near future. For any other queries and complaints pl feel free to write us at connect.sme@viveks.com (or) facebook.com/viveksindia

Thank you.

Thats kind from your side on apologizing, but who is going to pay me the charges that incurred while am querying back and forth. The charges list are huge, i myself visited the shop twice (trasnportation charges), i called up almost 50-60 times.. i paid for the delivery twice ( around 150+200).. its supposed to be only 150 as told by vivek..

Originally Posted by ConnectToViveks

Dear Srinirsr, our sincere apologies to the inconvenience caused to you. We will try to rectify these kind of issues in the near future. For any other queries and complaints pl feel free to write us at connect.sme@viveks.com (or) facebook.com/viveksindia

Thank you.

means you will sort it in future < what about mycase. You instruct your dealer to fulfill his commitment and compensate for the inconvinience caused to me and myfamily. I am not able to contact your dealer at ammerpet shop. always somebody is attendingthe phone and advisingme that henot available. The persons are very harsh in words.