We Purchased a Samsung Window AC 1.0ton 23.06.2006 having a warranty for the compressor for 5 years. On 06.05.2011 a complaint was registered wide complaint no 842900983 at around 11:00AM at the Samsung Customer Care Center where executive told me that the Engineer will charge 250+10.3% charges as a service charge which was agreed.
We waited for the executive till 09.05.2011 then again i called the customer care , then again they told that our executive will call u n visit u r place before 08:00PM .

Again after waiting for the service engineer on 12.05.2011 i again called the customer care center where i got the same answer as above and the executive gave me the number of service center (011- 43317746 / 43317747) , Contact Person: Mr. Sanjay Thakur. I called the Service Center and inquired about Mr. Thakur where i got to know that he is not on the seat and the lady registered my complaint and told me that the executive will visit u the same day.

Today i.e. 14.05.2011 i again called the service center but the Lady attending the phone misbehaved and started a violent language and told me that the executive will visit as and when he is free and if i want i can go to any other service center , when i requested to the lady to get me talk to some of his superior then she disconnected the phone , again i called the customer care and inquired about my complaint , but the same answer comes that the executive will visit today itself.

Its a very bad experience with the customer care center and the service center and above all they don't know how to speak with the customer , as they use such harsh and abusive language

IN ONE WORD FOR SAMSUNG ............... "IT'S PATHETIC"

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhileh.kr@partner.samsung.com & ashish.jha@partner.samsung.com
Phone : 0120-6454545

Originally Posted by ruchir1980

We Purchased a Samsung Window AC 1.0ton 23.06.2006 having a warranty for the compressor for 5 years. On 06.05.2011 a complaint was registered wide complaint no 842900983 at around 11:00AM at the Samsung Customer Care Center where executive told me that the Engineer will charge 250+10.3% charges as a service charge which was agreed.
We waited for the executive till 09.05.2011 then again i called the customer care , then again they told that our executive will call u n visit u r place before 08:00PM .

Again after waiting for the service engineer on 12.05.2011 i again called the customer care center where i got the same answer as above and the executive gave me the number of service center (011- 43317746 / 43317747) , Contact Person: Mr. Sanjay Thakur. I called the Service Center and inquired about Mr. Thakur where i got to know that he is not on the seat and the lady registered my complaint and told me that the executive will visit u the same day.

Today i.e. 14.05.2011 i again called the service center but the Lady attending the phone misbehaved and started a violent language and told me that the executive will visit as and when he is free and if i want i can go to any other service center , when i requested to the lady to get me talk to some of his superior then she disconnected the phone , again i called the customer care and inquired about my complaint , but the same answer comes that the executive will visit today itself.

Its a very bad experience with the customer care center and the service center and above all they don't know how to speak with the customer , as they use such harsh and abusive language

IN ONE WORD FOR SAMSUNG ............... "IT'S PATHETIC"

Dear Ruchir, it feels sad to hear your experience from a reputed brand like Samsung. But in no case you should listen to their rough language. After all you are their customer. Also, please document your case date by date and slap a legal notice to them. Only then they will get a lesson. Then choose superior quality products from either Daikin India or LG. They are indeed superb.

I am surprised to find out these many complaints regarding Samsung AC or air conditioning systems and their customer services. Also I feel I am fortunate to have gone for Daikin India AC. This brand really works.

Exactly, like Arunay... even I
am surprised to find out these many complaints regarding Samsung AC or air conditioning systems and their customer services. Also I feel I am fortunate to have gone for Daikin India AC. This brand really works.

Really, my dear Ruchir, I am extremely sad to know about your experience and moreover, because you have invested your money in a reputed brand like Samsung. But in no case you are entitled to listen to their rough language. So you must document your case date by date and slap a legal notice to them. Then choose superior quality products from either Daikin India or LG. They are indeed superb.