To Sony Electronics India Date: 14-09-2010
Dear Sir,
It is with regret I wish to inform you. That M/s Sony Electronic Ltd( Authorised Sony Service Centre. Area Santacruz West. Managed by Ketan Damnia. Number 61535353) has been unhelpful and unnecessarily high handed in accepting to repair my Sony Television.
First I Was Attended by Mr Jaikishan. Who is employee of Sony Authorised service centre Santacruz.
Who is working under Ketan Damnia. And I Was told that Feed back transformer of my sony tv is not working properly. And I need to replace the same. He came to my home. Charged me 300 Rs. And told me to Launch complain on sony customer care. Than only he will get the original part from Sony Company to replace the same. I Did exactly the way I was informed. Later I Was told by mr Ketan damania and mr Jagdish that as I stay in Kandivali . this area does not fall under their Zone.So I need to contact Some one From the same zone. So again I will pay service charge of 300 rs.
So if my area does not come in Mr Ketan damnia’s Zone. Than why I Was attended by Mr Jaikishan
And was charged for same( Amt Rs 300). Also spoke to mr Alwin Bathelo Number 40053679. Said please call mr Ketan damnia and rest will be taken care. But as mentioned above mr Ketan is not ready to provide service for same . I am trying to call Mr Alwin Bathelo but the number is just ringing. No one is picking up the phone. I want resolution for same on high priority basis. As I have spoken to Vikas and sudhanshu on sony customer care number 18001037799. Has launch the complain on 7th September 2010. Complain Number 5918584. But did not get any resolution for same. Please do not force me to put this complain on mouth shut .com or to Consumer forum and ask for compensation for wrong information and service provided by Authorised Service Centre Sony Electronics.
Regards
Abhay.C.Panchal

sir i m complane my tv this is not work proper my no is 9335237138 and i m calling from lucknow my name is shivender singh plzsolve my problem gve response immidiatly.. sir i wouldn like to say plz solve the problame

Dear Sir,
Have you registered your complaint with our toll-free helpline 1800-103-7799. If not, please do so. This will help us in assisting you better. This is a third party forum and will not provide you any assistance in any way. Please get in touch with our official channels.
Regards,
Sony India Team.  

Dear Sir,

My name is suresh kumar sahu and I live in Sector -5, Vaishali, Ghaziabad. On 3rd of November 2010 I had registered a complaint in Sony customer care department regarding my music systemthat my CD player is not working. They had given me a complaint number and assured me that somebody will be in touch with me from SONY. after a week an engineer came to my place and told me that the total estimated amount to repait the system would be Rs.1300 and took Rs.500 in advance from me and told me that he will come in a day or two with required spare parts, but he didn't turned up for a week and when I have forced him, he sent his colleague. He took my sytem to the service centre on 11th Nivember 2010 and told me that within two days he will repair my system and deliver it back to my residence addrese.Today is 27th December (almost two months) I still havn't recieved my system back. I have contacted Sony about this so many times but they dont give a proper response. Now if I dont get a proper response withing 24 hrs from SONY, I will register a case in Consumer Forum. Please note my Complaint Details:

Model no:GNZ-333
job no-M5610
serial no-6113654

Best regards,

Suresh Kumar Sahu
09212228085