I have purchased a new Sony Bravia 32V550A LCD TV 6 months back. Last week the LCD TV got switched off automatically and the display went

bad. Its a new TV and not even a year old.

We had registered a complaint at the customer care centre (1800-103-7799) on the 13th of September 2010 vide complaint number 5956203.

They assured us the call will be attended in 2 working days and inspite of we calling them they have only given us false assurances but no

one has come to attend the same.

Since today morning, I called on customer care centre (1800-103-7799) 4 times to get the update on my complaint, but every time customer care

executive told me that "not able to provide the update as the sstem is down, call after 10 mins."

Being a company of such a repute their service was considered to be one of the best but nave never come across such horrible after sales

service.

If the complaint reaches the right person then would like them to please look into the same.

Regards,
Sunil Angane
9922969447

Originally Posted by sunilangane

I have purchased a new Sony Bravia 32V550A LCD TV 6 months back. Last week the LCD TV got switched off automatically and the display went

bad. Its a new TV and not even a year old.

We had registered a complaint at the customer care centre (1800-103-7799) on the 13th of September 2010 vide complaint number 5956203.

They assured us the call will be attended in 2 working days and inspite of we calling them they have only given us false assurances but no

one has come to attend the same.

Since today morning, I called on customer care centre (1800-103-7799) 4 times to get the update on my complaint, but every time customer care

executive told me that "not able to provide the update as the sstem is down, call after 10 mins."

Being a company of such a repute their service was considered to be one of the best but nave never come across such horrible after sales

service.

If the complaint reaches the right person then would like them to please look into the same.

Regards,
Sunil Angane
9922969447

Dear Mr Angane,

Regret the inconvenience caused to you. Hope your problem has been resolved now.
For future correspondence on this issue, you can get in touch with our official toll-free helpline at 1800-103-7799 This is a third party forum and will not provide you any help in solving your problem.

Regards,
Sony India Team.

I had called Sony toll free number on 3rd of November to place a request for installation of my LCD KLV-40NX500 and the Interaction number provided is 6316611. I was committed by Sony a resolution of the same in 2 days and to my shock till date (8th November) no one has turned up from Sony nor a courtesy call to update the status.

Requirement being mine I called on the 8th at 4 PM to remind Sony and the response was that some one would call me in 15 minutes and for sure come home to install the same by 7 PM.
Having seen no one turn up I called again at 6:45 PM to be responded by Ali that I would have the service person at home by 8 PM and ensure installation.

Sony lived up to their name by not responding till I called again at 8 :30 and this time had a long conversation with Rahul, Antima, Nidhi and all of them just seem to disown the conversation I had earlier with Sony and bluntly cut the call on my face stating they are closing for the day and to call tomorrow. Wow! So much for the customer who trusted Sony and paid a premium believing in the best but only to realise Sony don't live up to thier commitment. You have to listen to the calls I had with all their team members and I am not sure Sony would be able to detect the discourteous attitude and unprofessional approach to customers as I see it as a culture problem across and not with one person alone in their call centre. I requested or rather in anger demanded for an escalation which was bluntly denied and showed me an attitude of we care two hoots. It was a rude shock when Rahul an Executive said that he is shutting down and want to go home and ordered me to call tomorrow. He with no remose disconnected my call with no second thoughts.

I request to mail me the email Id of Sony CEO as I have lost trust in their entire customer service function having spoken to people like Ali, Rahul Antima, ( I doubt the genuiness of these names now) who only ensured customer who invested in Sony product are shown the road and making us feel like fools for having bought . Sony seriously have a culture of non customer centricity and I would want to share my bitter experience with Sony CEO and non alternate. I demand an explanation from him . Treat this as a demand for escalating this mail to the CEO from a customer who paid money trusting Sony brand which simply has shown the worst.

SONY- MY WORST CUSTOMER SERVICE EXPERIENCE EVER. I FEEL LIKE A FOOL FOR HAVING PAID A PREMIUM FOR SONY LCD TV TRUSTING THE BRAND FOR AFTER SALES SERVICE.
I am also copying this mail to Consumer Forums to bring to their notice the way customers are harrassed by Sony a Big player in electronics after having pocketed hard earned money.
A DISGRUNTLED CUSTOMER

Hassan