Hi,
Am Harish, i purchased SONY LCD KL - 26S550A in the year 2009. I enjoyed the quality of sony until 2011 october. We faced a minute fault of red/green shade on the figures.

A person named Sudakar from Clarity Services, Padi ch-50 reached our home on 19 OCT 2011 and asked us to bring the TV to showroom in PADI (which is 25km from our house).

They replaced COMMON MODE SHOKE COIL and delivered TV on 02 NOV 2011. They charged Rs. 728 + 600( up and transportation charge).

JOB NO: WS10090811102000310 DATE: 20-10-2011

DELIVERY DATE: 02-11-2011

Inspite of all these barriers, we again faced same problem in 10 days(during the period of Service warranty) after delivery of the TV. We continously called CLARITY services showroom and same person(Sudakar) reached our home, removed a circuit board from TV for service on 13 DEC 2011. Now we crossed a week and still we haven't got any response from CLARITY services, padi, ch -50.

We contionusly keep calling the CLARITY SERVICE center 2654116, 26547744 and also the person Sudakar(9003207452). We havent got any response till date 22-12-2011 which is not expected from a Authorised SERVICE center.

Our family opted SONY as i greatly believe in its International quality & Standard Services. But now am highly disappointed with service provided by CLARITY SERVICES, padi, ch - 50.

Also provide me address of Authorised Service center who can give a 100% customer satisfaction.

Can you please take necessary steps and help me in fixing my TV permanently.

I still believe in the quality of SONY, hence expecting a prompt response from you on time.