Hi There,
Advanced Happy new year,2012!!

I have purchased a brand new Phillips 6000 series Full HD 32" LCD on 20.12.2011 and the same delivered on the same day..and there starts the issue....
1)the TV doesnt starts...it had to be replaced with a new TV
2)the replaced TV has a technical fault..it was also replaced with another new TV after 4 days of regular complaints and follow ups with the vendor on 26.12.2011
..and the same problem persists with the new TV also..now, when I asked the merchant to refund the money, they say that they cant do so..instead, they can replace the TV ONCE MORE..I am completely fed up with the brand now..

Is there way, that I can get my money back from the merchant, I would like to go with some other brand, can I file a complaint against the merchant in the consumer forum to get the justice


Pls advise and help me in this regard

Thanks in advance
Best regards
Venu

Dear Venu,

We regret and apologize for all the inconvenience caused to you.

We request you to kindly share your complaint or contact related information.

We assure speedy resolution to your concern.

Thanks & Regards,
Philips Consumer Care, India
1800-102-2929
1860-180-1111

Hi There,

Thank you very much for the reply

My conact information is under signed ...

I hope to see a positive out come..hope fully a full refund of my payment

PHILLIPS IS A CRAP***


Thanks & Regards
Venu
venu2412@gmail.com
+91-9739467281

Originally Posted by PhilipsCC

Dear Venu,

We regret and apologize for all the inconvenience caused to you.

We request you to kindly share your complaint or contact related information.

We assure speedy resolution to your concern.

Thanks & Regards,
Philips Consumer Care, India
1800-102-2929
1860-180-1111

It has been more than 5 days now since the issue has been escalated to the Phillip Erena in Banglore, address: 296/D,38th Cross,9th Main,5th Block,Jayanagar,Banglore-41 and no body cared to bother about my complaint except a phone call..

This is just for your kind information

Originally Posted by PhilipsCC

Dear Venu,

We regret and apologize for all the inconvenience caused to you.

We request you to kindly share your complaint or contact related information.

We assure speedy resolution to your concern.

Thanks & Regards,
Philips Consumer Care, India
1800-102-2929
1860-180-1111

Dear Venu,

We believe that your complaint has been resolved by now.
Please feel free to contact us, in case you need any further support.

Thanks & Regards,
Philips Consumer Care, India
1800-102-2929
1860-180-1111