Unfair Trade Practices by Samsung - Delaying in replacement of defective fridge
Respected Sir,
This is Subhro Gupta, residing at S1, Block-C, Brindavan Apartments, Chikoti Gardens, Begumpet, Hyderabad - 500 016.
Purchased a Samsung fridge on 30-Oct-2010 from Bajaj Electronics, Punjagutta, Hyderabad.
Model number of the Fridge:- RT32BDPS
Cost of the Fridge:- 21,300
The fridge started up with a problem from May, 2011, and that the vegetable tray was having water deposited inside and all inside the fridge droplets of water falling which in all way decomposing the entire items kept in the fridge. This is a two door fridge and major problem is with the big chamber.
This was reported to Samsung in the month of May, 2011 and primarily they told they would send a person but no one appeared. I called them thrice and all they did is to take all my details like address, phone number etc. etc. but not the actual complaint and then giving me my consumer id number as 8424078050.
This was a maddening experience and I tracked their Customer satisfaction email ID from their Website as support.india@samsung.com and wrote and email.
The next day a person came and he turned the cooling temperature which we normally keep it at 4 and told to observe for 24 hrs. If its still having the same issue then the unit is to be replaced as the system itself have its units choked inside and which is irreparable as it is in the sealed chamber.
The next to next day I called up and told that nothing has changed. So the Support Engineer told that you would get a call from the branch.
No call came for 2 days and I had to call up the Support Engineer and then within 30 mins the call came asking me the problem. The conversation started as did anybody visited you? How many times? What is the problem and blah blah. They promised to send a person within next day to collect papers from me after which that would be sent to branch office for a replacement.
They also told that you need to submit your original bill once branch agrees for a replacement.
She gave me a ring after 3 days informing that as there is no model available and you would get the full money back and please submit your original Bill. I was very happy with this that at-least though late proper decision been taken.
Next day the Original Bill was submitted to Samsung
Once done all was calm and quite and no sound until I called that lady again and she told its under process.
On the 5th day of submission of the Original Bill the lady called and told that no money back or replacement is going to be done but it would be repaired as those parts were not available at that time and now it is available.
My question is What type of Trade Practice is this when a sealed chamber is to be cut open and replaced with some parts which does not provide guarantee also if the fridge is going to work or not? Is this a guinea pig experiment at my cost?
These guys are corrupted till the highest level and should be punished in the Court of Law. Furthermore I doubt if I would be able to get back my Original Bill or not .
Providing the email chain from where one can find what type of hassle I am going through with this company.
Please look into this issue.
With best regards,
Subhro Gupta
+919704151158
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