Dear Sir,
We have 4 air conditioners of Videocon purchased vide Bill No 826 dated 12.08.2008 from Shivam Aircon, Delhi. At the time of purchase it was notified that the compressor is under warranty of 5 years from the date of purchase.

Now one of our AC bearing serial no C1G12V0108001559 & model no. VSC-3544 had an faulty compressor. The same was being reported to the customer care vide complaint no DEL1604120394 on 16.04.2012 which after lot of persuing the complaint was attended on 26.04.2012. The visiting Engineer asked us to pay additional charges for gas refilling on which we said the same will be done by us. The same compressor was replaced and refilled by Videocon a year back also.

Videocon closed our complaint without replacing the faulty compressor.

Again a new complaint was registered by Videocon on 05.05.2012 bearing complaint no DEL0505120695. The same was also dropped on 09.05.2012 by only intimating us that the said complaint is being dropped.

Kindly advise us and guide us for further action against Videocon.


Vikas Khairari