Dear Sir,
My self is Gurpreet Singh, i have purchased a split ac from voltas ltd. through Dealer U.S. Shoppe B-3/62, G, Floor, Janakpuri, New Delhi. phone no. 25537075. on dated 14/03/2010.
Complaint lioged on dated 07/04/2010 due to pcb defective and no gas inside. They came on 12th and repaired.
2nd. complaint on dated 20/05/2010, there was no gas inside. they came again and charged the gas.
3rd time again complaint loged on 16/08/2010 , no gas in the system. and they came on dated 20.08.2010.
at that moment they said there is leackage in pipe line and said we will be replaced it .But technician came on 27/08/2010 after many calls.
He came and said its service valve to be replace bcos it is also leaking .
But i refused him to replace and weld the sysem.
Every time they are making us fool. Mr. Dua Area service manager, Mr. Sanjay Bhatt,
Sanjay bhatt missbehaved with us and loose talk.
I have purchased this unit begining of summer but i have not find a comfort night in a single day.
i have paid a lumpsump amount of rs. 27500/-
I request the authority to change the unit, extended warranty or refund my money with interest and mental harrashmnet which i and my familly had .I humbly request u to please help me.
Thanks
Gurpreet Singh
A/125 Fateh nagar, Jail road New Delhi -18.
Phone no. 9958767351

respected sir/madam i have purchased a voltas window ac 1.5 ton from national tv centre patti,with in one month its compressor stopped working. i informed about it to dealer from where it has been purchased but he is not responding, how should i proceed legally

Relying on the reputation of Voltas being a TATA group, I purchased one Vertis Platina model and out door machine1½ ton Split AC (indoor machine unit No. 003509 and out door machine unit No. 007611 on 23.06.0 from M/s Sunil Refrigeration Works, Neta Ji Subhash Marg New Delhi. The same was installed on 25.06.10 evening. Ever since the above units were installed, has not giving effective cooling. Therefore, I had lodged a complaint in customer care No. 1800425455 on 15.07.10 vide Complaint NO. 10JL-1503564 but the same was not attended till 26.07.10 and closed arbitrarily without paying any visit. After my repeated reminding calls, the same was reopened and a technician of M/s Jaina Enterprises stating to be authorized after sale service agent visited my place on 29.07.10 and diagnosed gas leaked. I was assured that the same would be refilled next day. However, the same could be refilled on 31.07.10 late in the evening after my several call to M/s Jaina Enterprises.

It is painful to state that same problem of ineffective cooling started persisting after few days. Troubled with this I again lodged another complaint on 31.08.10 vide 10AU-3102274 on same customer care No. No body turned up in reply to my above complaint till 4.09.10. When I called several times on 3 & 4.09.10, the same technician of M/s Jaina Enterprises again visited my place and diagnosed same problem of gas leakage. He again assured that the same would be refilled next day, but to my shocking experience nobody has turned up till today. When I called again helpline no. today again the same stereo type answer that the request was closed and being open again, to wait till tomorrow was given to me. I surprise how the complaints lodged by me are being closed arbitrarily without paying visit by anyone.

Poor performance of AC, not attending of my complaints properly despite of repeated reminding calls and arbitrarily closure of my complaints have not only caused me mental agony but also a harassment being a consumer who relied on best after sale service promise of the Voltas and has shaken the goodwill of company and my faith on Voltas. In nowhere in the broachers or any pamphlets it is told any time that after sale service shall be provided by outsourced agents like M/s Jaina who hardly turn-up on call. The consumer relies on the promising name of the company and is later left at the mercy of such unethical Bas. Though the complaints are registered by Voltas Customer Care but how the same are closed without attending should be a matter of concerns for a company like Voltas. I also tried calling all india service manager’s number and north are service manager’s number today but the same were also not responding or switched off. I hope you will appreciate that out of 43 days from the date of installation the same remained defective for total 24 days in two spells of 18 days + 8 days. The big Question is whether this is the state of Voltas after sale customer care??????????

any body guide me how to get my problem solved.



Pradeep Kumar Purohit

B-287/88 Gandhi Vihar,
Mukherji Nagar New Delhi
9811122602