I have given my whirl pool washing mechine for repair to your authorized service centre, Digitech Services, Ulsoor,Bangalore on 4th of September. They have not given me back my WM so far, even after repeated complaints.

I have been following up with them for the past three weeks. Every day they are cheating me by promising the delivery of the WM on the same day itself.

I request your immediate intervention to get back my WM.

Cyriac Kurian,
Regional BE Head - Tata Tele Services
09243499700

sir,,
my whirlpool washining mashine not working all ready complained done on workshop but not cheked it by engineeir so please send engineer for check it whirlpool washing mashine
thanks
my add- reeta sharma
type -2 Q.N0-10 block-c ESI-hospital campus
kanpur

Hi

This is Santosh Kumar i purchased a Whirlpool Washing Machine in Jan-2010 in Hyderabad. And moved to Pune in the Month of July-2010. My Washing machine having some problem with water inlet. I
Complained the Same in Pune Customer Care With No. PN1010005961 on 15th October @ 8:15 a.m. and which was suppose to serve within 24 Hours.

But Till today 16th October 20:00 p.m. No Technical engineer turned up. And When i called up again Pune Whirlpool Customer Care. They are unable to tell me when my Machine get Repaired.

The is the Worst Service of Whirlpool.

We Purchased whirlpool because with the name of Whirlpool Brand.... But without proper Service this will not be Good Brand......

Regards.

Santosh Kumar

Hello -

I would recommend NOT to buy any Whirlpool products...Reason being its service...In my personal experience, it really sucks...Service/Support is so bad, that i had my Refrigerator not working and given complaint 12-15 days back. There are 3 support technicians visited, replaced multiple parts (Heater, Bi-metal, Timer, etc), but the problem not resolved yet. I tried reaching hell lot of times reaching 3 technicians, support center. No one receives the call, if receives, no one takes the responsibility in listening to the problem. It is so frustrating to deal with customer service of Whirlpool. I really have names of those 3 technicians and the # of calls made to all these folks & support. Other bad experience is each of these support person sells the parts with different rates and not sure whether they are genuine as well.

If Whirlpool has to sustain in the market, its not only the products that sell, but they badly need to improve on their service towards the products....

BTW, i belong to Hyderabad...

sir,
The washing machine model no:INB082302508 that has being installed on 5th august ,2008 has encountered a problem recently.As the machine is switched on its producing a lot of sound and not running
at all,we are facing a lot of trouble due to its malfunction .so please consider our request and we are waiting for your response and hoping that the problem would be recovered soon .
Email id:rajuksn6@gmail.com
(or)
sowjanyakalidindi1@gmail.com
Address:
flat no-302,
KSR green valley,madhavadara,
vizag

Dear Sir,

I have purchased the whirlpool microwave 20C on 4th of nov. 2010, We don't know how to operate it that's why we requested for the Demo but today is 21th Nov 2010 and yet the demo hasn't done.
I have raised the complaints many times each time a customer care provide me a complaint number and then automatically your system closes the complaint with closing the issue.

fridge we purchased in 1998 is not working for past one week .
please sent your service personal on Wednesday the 24 nov 10 for repairing the same .

our address is #162,1st cross , 1st main , isro lay out bangalore 78
our contact no is 080-26663521 mobile 9448463521
email is unniya@yahoo.com

thanking you
prabhakaran

Dear Sir,
Sir maine kreeb 2 mahine phele ik Ro instal Karwaya tha. Par abb woh theek treeke se kam nahi kar raha . main is ke regarding 10 bar complaint ki hogi par app ke company main se koi be person ise check karne nahi aya .muje bohat jyada harassment hoye hai muje mera RO ajj ki date main theek hona chahiyea nahi to maine apka ye RO by courier wapis bhej dena hai or main consumer court jaunga complaint karne .

MAine je RO, LATA JAIN ki NAm par liya tha
363,Shivalik Enclave, Near 271 AKS Colony Phase 2 Zirakpur

Regarding
NAVRATTAN JAIN

To Customer care

I have purchased microwave oven from Giria"s mysore road branch on 3rd dec 2010 at that time they told they will send for demo. But till today no one as come. One Mr. Ragavendra told he is in another half an hour from day before yestarday. But till now not come. and his mobile no.9141743366

we have purchased a whirlpool fully automatic whashing machine on 10 th dec 2010 at Eswar Radio &TV, #8 Mahila Samaj Complex, Ashoka road, Davanagere, Ph: 08192-256411 vide their bill no.675. But they have not turned out fordemonstration till to day. we dont know how to use the machine. After having requested many times on phone they have not turned out for demo till today.
Send them for demo immidiately.

dear sir,

I have whirlpool f30 dlx fridge but my door was damage so we can get new one please mail me or contact me 9819613099

so please as early as possible we are in mumbai borivali


thanking you

Jigar

i have purchased a washing machine on 10th Nov 2010 and on 11th Dec 2010 it had a problem it suddenly stopped spining when i registered a complaint against that engineer came on 12th Dec 2010 and checked the machine according to him "one screw was missing under the drum which connects to the Pully a part which got spoiled" if this is the case in a brand new machine purchased from a Branded Shop VIJAY SALES than how come we trust the brands, i fill that machine which was delivered to me is not a new one because the part which was spoiled when it was removed by the engineer the condition of that part was so bad it dosen't seemed to be a new one my complaint no is MB1210006417 from 8 days company is arranging parts and today when i called customer care whirlpool the executives have disconnected my call in between when i asked that i want to speak to your senior thos kind of **** all service is provide from such a BRAND i think there is no point in buying a brand new product becaue it is going to be SPOILED within a short span of time i am sure that i am going to SUE whirlpool in the "CONSUMER FORUM" i aspect some positive response.

Bhavesh Vikmani
98204 97080

Dear sir/maidam
i was purchased a whirlpool refrigerator on date 30-11-2009 from patna, but it is not working from when i was purchased, i have already complain many times in service center, gaya. He always told me that next month it will be replaced and given me three times complaint no.
1). On date 08-06-2010 complaint no. He does not give.
2). On date 13-10-2010 complaint no. 2910
3). On date 14-12-2010 complaint no. 3457
i have taken my compalint no. On paper in both paperhe wrote that machine will be replaced.

But i could not get any responce from service center, when i visit there he always says give me some days.

So, please you are requested to do me some positive interest.


Thanks & regards

md. Irshad alam
a-35, enayatcolony
bari road
gaya, bihar-823001
ph. 9304038589

suffering from two days. still they are asking for more two days b,cos of personal problem of engineer .rubbish very upset and unsatisfied from service.purchased fully automatic washing machine.complaint no-HR - 0111008206

Hi,

I am writing this mail after facing lot of hassle from your product what I we have purchased 1.5 years back,
We purchased refrigerator -450litre Deluxe, Titanium Model-INEO91600521, within 6month of purchasing water started leaking in the fridge, After complaining this to your survive centre they made some shabby job and it again started leaking within 1 month of the service , in last 1.5 years we have faced 4~5 times the same problem, I don’t know why you people sell defective fridge to innocent customer, Now your service people are telling me that this defect can’t be rectified so its better to replace the fridge with 15% cost to be given by me, Why should I pay for something for which I have nothing to do, It’s a manufacturing defect and needs to be replaced as repair is not working….
I don’t understand why this kind of customer care is done, If my problem is not resolved urgently I will take this up with consumer court,
Below are the details

Last complaint No-DL0411027442

Date of purchase- 30/6/2009
Place of purchase- New Barco Electricals,
Sector-6, Dwarka,
New Delhi-75
Subhabrata Banerjee
Mobile: +91 9970097371
subhabrata.banerjee@honeywell.com

I have purchased a Microwave Conviction 20C Model from Kolkata Metro Cash and Credit on 1st May,2011. I am living at Balurghat, the Head Quarter of South Dinajpur District which is about 460 K.M far from Kolkata. The nearest dealer is Malda in the Eastern Region.I would request you to make an arrange of free demo of the aforesaid machine.
My email No. is pabitra_blg@rediffmail.
If you kindly inform me, I would be highly obliged.

Thanking you,

Pabitra Mohanta, Balurghat,Dakshin Dinajpur.
+919434166404, +919330038731.

this is in reference to the repairing of 1.5 ton split AC of whirlpool, sir/madam as i have a split ac of 1.5 ton of whirlpool which got some problem few weeks ago, so for this problem i asked whirlpool people to check the problem, the engineer or mechanic from your company have came and said that the motor inside the AC is faulty and has to be changed for which he has to take the faulty motor along, and said that he come in two -three days and change the motor with new, since that day they keep on saying that they don't have the new motor in their stock and will take two to three days.Its been more than 20 days i haven't received any satisfactory answer from the executive. i have been given satisfaction code 188 and my SR number is GB0511009942

I BOUGHT A WHIRLPOOL PROTON REFRIGERATOR ON 25-03-2010.FROM DAY 1 IT'S SOUND LIKE A AEROPLANE LANDING IN MY HOUSE.SO MANY TIMES I COMPLAINT ON PHONE TO YOUR PUNE & BHOPAL SERVICE CENTER.2-3 TIMES MECHANIC CAME TO MY PLACE AND TOLD THAT IS THE PROBLEM DUE TO NOT PROPERLY WORKING OF COMPRESSURE. IT'S NEED TO BE CHANGED BUT YET TO CHANGED. ON 04-06-2011 IT'S COOLING CAPACITY IS FAILED THEN WE COMPLAINT TO BHOPAL CALLCENTER,THEY SENT A MECHANIC TODAY.HE TOLD THAT PIPE LINE CHOKED ALL GAS REALEASED AND HE CHARGED Rs.350/- FOR SERVICE & Rs.1500/- FOR GAS FILLING.IF IT'S GOOD SERVICE SO ONLY GOD WILL HELP YOU. AT EARLIEST YOUR COMPANY GET LOCKED.ALL OF YOUR EXECUTIVES MAKING FOOLISH TO CUSTOMER AND THEY PROMISED FALSE. YOUR SERVICE NETWORK IS THIRD CLASS.IF YOU AR'NT RECTIFY MY PROBLEM AT EARLIST I WILL GO TO COURT TAKE LEGAL ACTION AGAINST YOU.MY CONTACT NUMBERS AND ADRESS GIVEN BELOW:
SAMEER GOSWAMI
6/Y-6,SAHARA STATES,BHOJPUR ROAD,BHOPAL(MP)
TEL.NO.:0755-2727026,09425014826,09826353550,09425603805
EMAIL ID:sameergoswamii@yahoo.com

I have a Whirlpool 1.5 ton Split AC which I purchased last year in June 2010. I have sent repeated requests for its servicing which have had no effect. I need this servicing done before the 24th June 2011. Please see if you can help.

Dear Sir/Madam,

I Purchase a Semi automatic washing M/c and renew the warranty plan as per the company norms.
On 13th June I launch a complaint with complaint No.GB0611006596 for washer drum not rotating properly. I receive a message from customer care that within 2 hour their service engg. will contact you and within 48hrs he will visit . After 4 day, on 17th their service engg. come and said moter winding is burned out and cost will be 1200/- for replacing. We sign the bill and he went with give promise for comming tomorrow. Again he come on 21st with wrong part no. moter which could not be fit into the washing m/c. After that he never come again and my washing m/c is left de-assembled from first day when their service engg came. After many followup their service engg. Mr. Nadeem Khan M.No.9654100172 came and again he said he came with wrong part no. motor and the timer is also need to be change. after many calls they don't came and every time they gave excuse that wright part no. moter is not in the stock. I said on phone to Mr khan and Mr. Vijay that we are in a big problem if i launch a court case in consumer form then what will happen and i have all legal documentary proof with me and which talking is going on is also on recording, But they don't take any action. At last I talk on Sunday to service provider owner Mr sanjay on their personnel mobile No.9999682600 which i get after many affords, he say that he sending their engg. for visit today on 2nd July, and your problem resolve by Monday on 3rd July. But neither their engg. came nor my problem resolved. Now he also not piking up my telephone. As he is the owner of the service provider company what response should he need to give. If your answer is Yes then you need to close your shop.

Could not say Thanks & Regards
Gautam
M.No.- +91-9871509402 0r
+91-9990060686

My AC IS IN WHIRLPOOL SERVICE CENTRE TILL 45 DAYS. WHEN I CALL SERVICE MAN SAYA DUE TO LACK OF DELIVERY VAN I CANT DELIVERED. MY COMPLAIN NO. IS KL0511011932. My first complain was on 23rd may 2011. I have not get proper action from whirlpool. The correct name for the whirlpool is making the world fool

Dear Sir/ Madam,

This is to bring your kind notice that I had pruchased one of your convection microwave .
But till date no one is came for a demo & I have not recieved Grill stand .
Kindly look into the matter & do the needful.

Thanks & Regards,
Gaurav Kapoor
M:-9988881354
9855265448

To Anyone @ Whirlpool India

Disappointing customer service at Hi-Tech Solutions (Whirlpool Authorised Service) in Trivandrum.

I purchased a Magicook 20S and soon after, the product started malfunctioning, the display would not come on after powering on. After repeated calls for over 2 weeks, a service technician came over, examined the machine and declared that the power board had to be replaced and we should take it to the service center. The machine was handed over to the Hi Tech solutions service center and we were promised a phone call regarding the problem with the machine and a quick delivery date.
We are in the process of relocating to Bangalore from Trivandrum, and if anyone at your offices can ensure a quick return of the product, it would be much appreciated. The service technicians at Hi Tech are totally
irresponsible and unresposive. After numerous phone calls, I have come to the conclusion that whirlpool brand at least in India is poorly made and backed up by awful service.
I have had various whirlpool products for over 20 years in the US and never have the machines failed so quickly and importantly, the service centers at least were prompt and responsive.
Hoping someone at Whirlpool, still has some pride in the organisation and the products it sells, please do the needful and simply get me a working microwave back.

Thanks
Daniel Thomas

I bought a fully automatic washing machine in May'2010. I worked perfactly till 6 months. After that it started giving problems. At the time of spinning, washing machine vibrates very heavyly with loud noise. I lodged complain at customer care. Many times, technitian visited for reparing of machine but he could not resolve the problem.

On 19th Sept.'11, very unusual sound started coming from washing machine at the time of spinning the cloths. Them I switched off the machine and lodged the complain at customer care. Complain no. is JP0911004578. A technitian visited my house and after inspection, he told that Gear box has gone bad and same will be replaced with in 6-7 days. But, 19 days have passed, no body has visited for repair of washing machine. I talked customer care 2 times but nothing has happened. Incharge Local service center person says that he has given indent to company for new gearbox; as soon as he receive the part, he will repair the washing machine.

I am fade up by following up with local service center & customer care. Please arrange to look in to and repair the washing machine with out further delay.

Kamesh Kr. Jindal, Kota
Mobile No.9950996071

Hi,

I am using whirlpool washing machine 680h. It is creating problems from very first day of delivery. I bought the machine on 04-09-2011. When delivered, machine was damaged and it took 2 days to replace it. Now the newly delivered machine is not working and I am fed up with logging complains. Below is the list of complains I have logged in last 20 days.

1) GB1011004005, 10-10-2011
2) GB1011001290, 04-10-2011
3) GB0911013209, 29-09-2011
4) GB0911012297, 27-09-2011
5) GB0911911897, 26-09-2011

After every complain, an engineer from Whirlpool visit our home but does not check the machine properly. Every time they tell us a new problem but no solution has been provided yet. I want the machine to be replaced. Please let me know where should I go to resolve my issue?

Regards,
Ravishankar Prasad.