Dear Sir/Madam,

My name is sayoni roy and we would like to complain regarding oir whirlpool double door refrigerator.

we had purchased the refrigerator in novemver 2006. The first time it started giving us trouble was in july 2008. it had taken us 4 to 5 months to finally get the problem rectified after complaining to the consumer forum.

this time in june 2010 the refrigerator again started showing cooling and water leakage(inside) problems. I had complained at their customer care number( 033-60008558) on 23rd june 2010. i had informed them to take action immediately as i have a 2 and a half year old daughter at home and to live without a refrigerator in this hot and humid climate is impossible.

the complain is in the name sumantra roy ( numbers 9830596393 and 9830066905).

the engineer who was supposed to visit in 24 hours came on 3rd july 2010. so 10 days i lost there. the engineer visited , saw and went back without telling us what the problem was or what will be the next action and without rectifying the refrigerator. we kept on waiting for his 2nd visit to rectify the same. days passed and then months. even after repeated calls to the engineer nothing happened.

finally on 24th august i again called the customer care and they were asking me to recomplain since it was over a month since i 1st complained!! i was shocked!! the 1st complain was not solved so why will i recomplain and shut down the 1st case??
after arguing with the customer care person...then suddenly he said that it is mentioned in their details that they are waiting for our confirmation as the door needs to be changed and the cost will come upto rupees 4500 plus we have to give the engineer a revisit charge of rupees 500. i told him that we were not informed about the door or anything so how can they wait for our approval?

i requested him to send the engineer again and to tell us what the problem was. it was agreed but till date no body has come to revisit! today is 2nd september. i called them up the following day and every time i was reassured that someone will visit "by today". this by today never comes for whirlpool.

we are facing so much of trouble to live without a refrigerator for 2 and a half months.

i keep on calling the customer care everyday and some time i get to hear strange things like i have complained regarding the baffle tray crack...which i have never! the problem is with the cooling and water leakage and i donot know how the baffle tray comes in focus. there is no crack in the baffle tray and even if there was one, why should water collect in the same in a frost free refrigerator???

we customers are not fools....!!!

the last day that i called them(31.8.10), they told me that the door was out of stock so they are not revisiting!!! whose mistake is that???? ours????
firstly they were supposed to revisit us to discuss with us the problem because the money that they are mentioning(rs.5000) is not a small amount. then we would say yes or no to go ahead....without doing that they are telling us that the engineer is not visiting because the door is not in stock???

The senior person was supposed to give me a call in 5 hours …its now almost 2 days…I have received no calls!!

i asked them to give us a standby refrigerator till the time this one is rectified. LG offers this service.
the whirlpool customer care person(gaurav) rudely said that such services are not provided by whirlpool...then what should we do now?

i am wasting my entire morning everyday to call them up and to listen to the same promise which they never fulfill.


i have a 2 and a half year old kid at home.
please help.

thanks and best regards,
sayoni roy/ sumantra roy
9830596393/9830066905
5/1 kali banerjee lane,
howrah - 711101