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window a.c not repaired after 18 days

This is a discussion on window a.c not repaired after 18 days within the Home Appliances forums, part of the Home & Garden category; Sir, I have a samsung window AC.My ac is not working since 18 days.The service engineer Mr Javed came on ...

  1. #1
    Junior Member
    Join Date
    May 2012
    Posts
    1

    Default window a.c not repaired after 18 days

    Sir,
    I have a samsung window AC.My ac is not working since 18 days.The service engineer Mr Javed came on 27.04.2012 and check the ac and said that the pcb board is damaged.He said that after one or two days the board will be replaced and he took the old pcb with him.

    After a period of 18 days the problem is still same.The enginer said that the pcb is not in our stock.It is in transit.
    Then,I want to know that how much time it will take?

    The climate is very hot and without ac it is very difficult to live in a glass office.

    Please solve the problem immediately.Otherwise i will take legal action against the company,the dealer and the service engineer.

    Regards,

    VARUN SUREKA,
    SUREKA SADAN,
    BALBHADRAPUR,
    LAHERIASARAI,
    DARBHANGA (BIHAR)
    MOB-9955594924,9771806032

  2. #2
    Junior Member
    Join Date
    Oct 2011
    Posts
    17

    Default

    Quote Originally Posted by varunsureka View Post
    Sir,
    I have a samsung window AC.My ac is not working since 18 days.The service engineer Mr Javed came on 27.04.2012 and check the ac and said that the pcb board is damaged.He said that after one or two days the board will be replaced and he took the old pcb with him.

    After a period of 18 days the problem is still same.The enginer said that the pcb is not in our stock.It is in transit.
    Then,I want to know that how much time it will take?

    The climate is very hot and without ac it is very difficult to live in a glass office.

    Please solve the problem immediately.Otherwise i will take legal action against the company,the dealer and the service engineer.

    Regards,

    VARUN SUREKA,
    SUREKA SADAN,
    BALBHADRAPUR,
    LAHERIASARAI,
    DARBHANGA (BIHAR)
    MOB-9955594924,9771806032
    Dear Customer,

    Greetings of the day !

    Thank you for becoming a patron of Samsung product.

    We sincerely regret the inconvenience caused to you. As per our support team your query has been resolved.

    Thanking and assuring you for best services always.

    Regards
    Samsung Team

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