I have purchased one product (Home theater) online from infibeam.com on 22/01/2013 and the said product has been shipped to Aarya Logistic Solution Pvt Ltd, Address: L-228, Dreams Mall,L.B.S. Road, Bhandup, (West), Mumbai – 400078 for delivery into my address on 24/01/2013 vide AWB no.800654 and the product was about to be delivered within 29/01/2013. But till now the product has neither been delivered nor there is any response from the customer service team of Aarya Logistic Solution Pvt Ltd regarding the status of the consignment. The real fact is that Aarya logistic solution pvt ltd has no service branch in my city Silchar (Assa) but they fraudulently accepted the consignment from infibeam.com so that they can earn money out of the miseries of consumer. Aaarya logistic solution should not have accepted the consignment from infibeam.com for delivery to my address as they have no service branch to my address.
Courier service like Aarya solution pvt ltd is relatively new in the market and has no proper customer service team. Their mail address for customer service i.e. “firstname.lastname@example.org” , Telephone no. +022 – 4122 8102 / 6753 5417, Mobile no. +91 – 93232 81999, is ineffective and do not provide any response to the customers. This type of courier always indulges in unfair trade practices to get delivery orders without thinking for customer service. Courier like Aarya logistic solution should be restricted from such unfair trade practices.
My prayer is that my consignment having AWB no.800654 should be immediately deliver to my address by Aarya Logistic Solution Pvt Ltd.