icici bank credit card nashik

by VIJAYDINANI on August 28, 2013

Dear sir

I WOULD LIKE TO DRAW YOUR ATTENTION TOWARDS INCIDENT HAPPENED AS FOLLOWS:

ON 22/10/2012 ON MR.RAJESH SHARMA VISITED ME IN MY OFFICE WITH FEW DOCUMENTS OF ICICI BANK STATING THAT HE IS REPRESENTING ON BEHALF OF CREDIT CARD DEPT.OF ICICI

HE GAVE ME AN OFFER OF UPGRADING MY ICICI BANK CREDIT CARD & INFORMED ME THAT BY UPGRADING THIS CARD .I WILL GET MORE REWARD POINTS & I CAN AVAIL MORE FACILITIES AGAINST NEW CARD

HE GAVE ME ICICI BANK APPLICATION FORM (NO: N-100101610824) & TOOK DETAILS OF MY NAME,ADDRESS AND SIGN ETC.HE ALSO GAVE ME NUMBER OH HIS MANAGER MR.RAHUL VARMA AS 8826515449.HE SAID I WILL RECIVE NEW UPGRATED CARD IN NEXT 72HRS & TOOK MY OLD CARD FOR DESTROYING & MADE TWO PARTS IN HORIZONTAL MANNER WITH THE HELP OF SCISSOR & THEN HE LEFT THE OFFICE

I WAITED FOR MY NEW FOR NEXT 4TO5DAYS,AS I DINT RECEIVED NEW CARD I APPROACHED OUR OFFICE OF ICICI AT PANCHAVATI,NASIK THEY INFORMED THAT THE HAVE NOT SENT ANY SUCH PERSON TO MY OFFICE & IMMEDIATELY I UNDERSTOOD THET I AM CHEATED.HENCE I BLOCKED MY CARD IMMEDIATELY BY AFTER FEW DAYS I GOT MY CREDIT CARD STATEMENT WHICH WAS SHOWING TANSACTION OF RS.28399/- FROM INDO WATCH CO.DELHI

HENCE I HAVE ALREADY COMMUNICATED TO ICICI CALL CENTER REGARDING THIS INCIDINT THEY ALSO TOLD ME THAT THEY INVESTIGATE AND ALSO GAVE ME SERVICE REQUEST NUMBER:-(SR251145646) MY CREDIT CARD NUMBERO:-(4477 4636 3359 3005),THEY ALSO HAVE SEND ME THE LETTER REGARDING THE IN-CONVENIENCE & CONFIRMED ME THAT THEY WILL REVERT ME WITHIN 45DAYS, BUT I DINT GOT ANY REVERT FROM THEM THEY TOLD ME THAT DONT MAKE ANY APYMENT TILL THEY GIVE ANY CLARIFICATION NOW I AM AGAIN GETTING NOTICE FROM THE RECOVERY DEPARTMENT RAGARDING THE PAYMENT & AND PERSON VISINTING MY OFFICE

AND WHY SHOULD I PAY THE AMOUNT WHICH I HAVE NEVER SPENT AND I HAVE INTIMATED THEM WHEN ALL THIS INCIDENT HAPPEND AND NOW THE AMOUNT OUSTANDING IS 41000/- AS PER ICICI RECORD, I AM VERY PISSED OFF WITH ALL THIS, I HAVE CONTACTED 10TIMES BUT NO VALID REVERT FROM ICICI CREDIT CARD DEAPARTMENT & ICICI CALL CENTER

REQUEST YOU TO PLEASE LOOK INTO THIS MATTER AND HELP ME TO SOLVE THIS PROBLEM ASAP,WAITING FOR YOUR REVERT

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ICICI Bank Care September 3, 2013 at 13:53

Dear Sir,

We are sorry to hear about your experience. We have made a note of your Credit card number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

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