I subscribed for the Set Top Box from local cable operator Beniwal Cable Network on 4th Nov. 2012 by paying Rs.1200/- and later on took Rs. 150/- as monthly cable charges. The local cable operator promised verbally that this amount of Rs. 1200/- for Set Top Box is refundable security deposit. From 4th Dec 2012 the Cable connection got disconnected automatically and on the complaint of this the local cable operator said that subscribe for the package and handed over a pamphlet of all packages.
As the cable operator concealed the facts at the time of taking connection I just want the disconnection of my Digital Cable TV and refund of Rs. 1200/- for Set Top Box. The local cable operator Beniwal Cable Network refused to refund the refundable security money for set top box.
On 15.12.2012 I sent this matter via email to firstname.lastname@example.org for refund of money for the set top box but on 17.12.2012 when I contacted on number 18001234001 to Mr. Gobind Kumar regarding this he told me that no e-mail had been received. On his advice I again send this mail and no action was taken. On 19.12.2012 I contacted again on number 18001234001 to Ms. Naina regarding this she told me send again a mail to email@example.com .On her advice I again send this mail and again no action was taken. On 26.12.2012 I registered my complaint to your website www.siticable.com and complaint No. is 110666. On 27.12.12 I again sent this compliant to their Nodal Officer at email id : firstname.lastname@example.org but no action was taken towards refund of money. On 08.01.2013 I contacted again on customer care number and they told that your complaint is being forwarded to the senior person and they will contact you shortly. A lady contacted me from Phone No. 0120-6450530 and noted down my address and mobile no. and told me that by evening someone will collect the Set top box and will refund the money but no one came. On 09.01.2013 I contacted again to Ms. Sameeksha to enquire about but she told that nothing will be refunded.
Kindly help me in this regard.
Thanks and regards
Ajay Kishore Jha
CARD NO. – 01762297012
Address – 178, Pitampura Village
Pitampura, Delhi – 110034
e-mail – email@example.com