Snapdeal, Kolkata

By | September 10, 2013

Ordered a Phoenix Smart Blue Basic Jeans. Order No. 1223479369 on 31/08/2013. Received the order on 07/09/2013 but of different brand and colour. Registered a complaint on 08/09/2013., No. 3143598. I had asked for a replacement, The attendant told/message me that within 48 hours I will get a call. Since nobody called up so I called again on 10/09/2013 at 17:15hr with mobile no. 7278474702. But the was suppose to get the reference no. but didn’t received yet. He was telling me to send the order but when I asked for a guarantee that the same thing wont happen again, he was unable to give. So I want a sollution.

One thought on “Snapdeal, Kolkata

  1. snapdeal

    Dear SANTANU BISWAS,

    We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 10 Sep 2013 has been noted and is currently being worked upon by our team. We will call you within the next 24 hours to give you an initial status on the status of your complaint. For more information, please write to us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Regards,
    Snapdeal Online Team

    Reply
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