The Hindu – The Hindu Newspaper Subscription

by ishannagar on August 17, 2013

my name is Prabodh Kumar Nagar and i amresident of bangalore. i have taken a subscription of THE HINDU newspaper through ‘kasturi & sons Ltd., Circulation Department, 19 & 21, Bhagwana Mahaveer Road,(Infantry Road), Bangalore-560001′ .
MY RRE Code is:- CD033113
Vendor Code is CT03 and
order no. is BG039229
now as per the subscription rules, i should be getting the newspaper from 16/08/2013 but i havent received the newspaper yet.
I have been calling the executive who signed me up for this offer.His number is 9632225626, i call him he says it comes tmw and other excuses. He does not call me or gives me any update. I myself have to call him everyday to get update but now he isnt responding.
I have also called the customer care number 180030700505 but they wont answer my call.

{ 3 comments… read them below or add one }

bhagavatheesvaran s September 2, 2013 at 19:37

I have made a complaint yhro’ this forum on 31.08.13 regarding non receipt a gift supposed to be given on subscription under a new scheme. Now I wonder what this forun is for as neither The Hindu nor this forum appears to be sensitive to complaints and dont care for responding. After all it is not about the cost involved and it is the sense of being cheated by the devil who cites scriptures for the past over 100 years ie The Hindu.
I reproduce the complaint here under. Let The Hindu show some sense of shame and respond at least by calling me a fool.

If a complaint is not taken to the logical end then why all these forums etc ?

On 09.08.13, one Mr Naveen Kumar said to be RRE of The Hindu (RRE Code CD031095)called at us and canvassed for subscription for The Hindu under new scheme. Salient features of the scheme are
a) Rs333/- for 12 months subscription,
b) new improved layout,
c) improved language and a gift of a travel bag.
I was a regular to Hindu since childhood and discontinued it in 2002 because of the drab language and beaten layout. Now I evinced interest and filled the form (order cum receipt No B g 035368 ) and gave my cheque for Rs 333/-. The above said RRE informed me that though the order form says receipt of gift it shall be delivered only the next day and the delivery of paper will start on 166.08.13 as per policy. next day I did not receive the gift nor any information. On 16th I didn’t receive the paper either. on 17th I found the paper at my door and again on 18th no paper was delivered. Irked I contacted the toll free no and the lady there informed me the PAPER WILL BE DELIVERED FROM 19TH. It did start from 19th and we received a call from the Hindu to get confirmation to the effect and promised that gift will be delivered to us in two days time.

Till now I have not received the gift nor your office contacted me.

The whole thing look a gimmick now as now the toll free no also has gone off and the RRE clearly cuts off my call
Now hereby I request you to stop supply of paper also. People believe media and you profess high standard of ethics and the way you have resorted to augment circulation by false promises pains. pl do not worry about refund of money as I understands your struggle to improve the circulation I am not interested in paltry money or gift but I am definitely keen to amplify deceit to the world in all possible forum through every possible source of communication
Pl let me know if I am cheated by your RRE then what action The Hindu propose s to take. If not when & how my complaint will be resolved.
Is there any other recourse I have other than this forum
Bhagavatheesvaran. 401 K K towers, 6 G Cross, Bangalore-560093

Reply

Mahadevan October 1, 2013 at 15:42

I have subscribed for the door delivery of The Hindu news paper through a special scheme (Rs. 333 for 1 year subscription) in Bangalore on Aug 1, 2013 and paid Rs. 333 through a check to the collection person and through the order copy BG043841. They also promised to give a free bag and assured that the subscription will start from Aug 16, 2013. It is more than 45 days and neither are we getting the news paper nor the free gift promised. Despite repeated calls to the toll free number of The Hindu mentioned in the order form and also their contact agent, no action has been taken. I request them to take immediate action for the above order and ensure smooth supply of the news paper. It is a very pathetic subscription management and complaint system that this news paper has.
Mahadevan Sriram
Bangalore

Reply

Saira October 26, 2013 at 18:03

Vendor code ct03
I have paid 333/- to hindu executive on 20.09.2013 but till today …no response even after complaining….this hindu newspaper is such a fraud.

Same experience i had .

I dont know where to complain now

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