Tradus.com

by nits on November 21, 2012

hi

i had ordered giordano back pack order no 6336379 on 5th november 2012

Details
6336379 Giordano Foldable backpack CompactInternational, Compact International 1 799 0 5 Days 799
received on 8th november complaint made on 8th november 212

i have to say that i am not at all satisfied with tradus.com and their reply on my issues regarding order 6336379. pls go through following issues

A. i had ordered a bag pack as it is mentioned on tradus.com website but it is a rug sack as mentioned on the product
B. the images on their website are deceiving as when you receive the product its just not worth 600rs you can easily get for 100rs in any market only name of giordano doesn’t make worth it.
C.Their return policy says i can return a product within 15 days, if i have to report it in 24 hours of receiving the product then that should have been mentioned in your return policy why are they hiding it in terms and conditions where your fine print size is smaller than ant size, so that means their return policy is also deceiving, if it can take more than a week to reply on a customers query why cant a customer take one week to make a complaint, it takes almost 15 mins to answer a customer call, and customer is at their mercy if replied or no even after waiting that long their service person does not have any idea about the product they just keep repeating the terms and conditions, and all of a sudden you hear an engage tone where their service person has disconnected the call without informing or solving my query if thats the way they treat and service you provide it is just PATHETIC and taking the customer for a ride.

i hope to hear from your side and get a solution on this

Giordano Foldable backpack against sub order id: 6336379.

nitesh

my earlier complaint

hi
i had ordered giordano back pack order no 6336379 but its a rug pack when i received it and completely unsatisfied with it and i don’t think its just worth it because yr bag which you show online is deceiving when you see the actual product.
so please let me know how can ii return it or exchange with some other product.
please revert asa soon as possible
regards
nitesh
9833123567

their reply on it

Dear Customer,
Greetings for the day!
We apologize for the delay in response. This is with regards to the order for :- Giordano Foldable backpack against sub order id: 6336379.
We regret that you are not satisfied with the product.
We would like to inform you that we recommend our customers to report to us within 24 hours of receiving the product in case of defective/damaged or incorrect products.
Since you have reported late and seller has sent you the correct product that you have ordered is in our records , and the seller has not made any mistake in procuring and dispatching the product, we request you to directly contact the seller.
seller name:- CompactInternational
seller e-mail :- darshana@deals4all.net
You may visit our self help & FAQs section to get your queries resolved instantly http://www.tradus.com/help
In case you need any further assistance, please write back to us.
Regards,
Team Tradus

{ 8 comments… read them below or add one }

jayaraj November 29, 2012 at 18:02

iam ordered enter blue tooth headset (eb500)black but iam recived silver colour head set not working

Reply

Padam Nabh Singh January 31, 2013 at 08:19

Dear Sir,

I have order a double bed sheet wide order no. 6446352 in Nov-12 but due to unknown reasond order is cacelled from your side and i was assured for refunding but i still not received any refund. I have contacted number of time through mail with no gain, Plesae respond.

Thanks

padam Nabh singh

09218542142, 09817017014

Reply

deepika ravi February 28, 2013 at 08:14

I had ordered for a pair of leggings worth Rs. 499……………and it showed the unavailability of cash on delivery mode of payment hence I did not go further with the payment process……………….but to my horror I received a message that I’ll be receiving my order soon not once but the same stuff twice…….I would kindly want you to cancel atleast one of those orders…:)….
Ty….:)

Reply

Mukesh Malhotra March 12, 2013 at 15:16

My name is Mukesh Malhotra i purchase car vacuum cleaner with emergency light MOcvcr modernlifestyle and car dent repair kit on saturday. When i used it, it doesn’t working. My order number is-7931123 So please replace it as soon as possible

Thank you

Reply

Kapil dev sharma March 14, 2013 at 17:16

Dear sir/mam,
I have purchased a 3 in 1 Rechargeable Emergency Fan,Light&Tourch with order number 7996414 order date 2013-03-11 12:09:44 am. and its cost was taken from me is rupees 319 after doing less of GV value of rupees120. and its actual price on its pack is Rupees 60 ONLY. So take it back or refund my extra money which you taken, otherwise i have to contact to Consumer court.
So i am doing humble request with you, please refund my extra money otherwise i have to contact consumer court and this will be last option for me. so take action ASAP.

Reply

samiksha upadhyay May 30, 2013 at 17:49

dear sir,
i have purchased tsx pack 4 polo t-shirt…of cost 1647 of oder no.9058668…oder date 18-05-2013….but when i visit ur site it is mentioned that 4 t-shirt of 499…there is no respones from ur side….there is contact no. which is swicthed of….no good response…contact me-8439818171,2480739,9761708345…
from dolly gupta
received by first flight courier…consiment no.-LO19229902…

Reply

NARINDER SETH September 27, 2013 at 21:04

TODAY , I RECEIVED ORDER NO -10948604 SUB ORDER ID-10948604-01 BUT UNFORTUNATELY DEFECTIVE PRODUCT ,DEPITE MY EFFORTS TO CONTACT SELLER RK SALES CORP MOB -9810992965 BUT NO REPLY SINCE MORNING TO EVENING. KINDLY REPLACE THIS PRODUCT TO AVOID ANY KIND OF UNPLEASENTNES BETWEEN YOU & ME OR ANY LEGAL ACTION.
REGARDS,
NARINDER SETH
ICICI BANK,VIDIOCON TOWER 10TH FLOOR, JANDAIWALA, NEW DELHI-110055

Reply

danish March 3, 2014 at 08:37

sir my order no. is 12414615
i did not get proper product from tradus .. &” seller will not attend our call …

Reply

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